- Support planning, execution, and issue resolution for Epic Technical Dress Rehearsals (TDRs)
- Validate Epic system readiness, including applications, interfaces, devices, and workflows
- Execute and support end-to-end testing scenarios simulating real clinical and operational workflows
- Identify, document, track, and escalate defects and risks identified during TDR events
- Collaborate with Epic application teams, interface teams, infrastructure, networking, and device teams
- Support issue triage, remediation, and retesting during TDR and pre-go-live phases
- Provide on-site support at hospitals and clinics during TDRs and go-live activities
- Assist with cutover preparation, go-live command center support, and stabilization activities
- Maintain detailed documentation of test results, issues, and lessons learned
- Support continuous improvement of TDR processes, tools, and runbooks
- Experience supporting Epic Technical Dress Rehearsals (TDR) or Epic go-live readiness activities
- Strong understanding of Epic workflows and integrated healthcare systems
- Experience working in healthcare IT environments (hospital or integrated delivery network)
- Ability to troubleshoot technical and workflow issues under time-sensitive conditions
- Strong communication skills with both technical and clinical stakeholders
- Willingness and ability to travel extensively during TDR and go-live periods
- Epic certification(s) in clinical, revenue cycle, or technical modules
- Experience supporting Epic go-lives, upgrades, or large-scale implementations
- Familiarity with interfaces, devices, printers, barcode scanners, and clinical hardware
- Experience with incident tracking tools (ServiceNow, JIRA, Azure DevOps, etc.)
- Prior command center or activation support experience
- Strong problem-solving and critical-thinking skills
- Ability to perform under pressure during go-live events
- Highly organized with excellent attention to detail
- Team-oriented with a customer-service mindset
- Adaptable to changing priorities and schedules
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Information Technology Support Specialist - Tyler - CSI Companies
Description
Job Title: IT Support/Epic TDR
Location: Tyler, Texas
Travel Requirement: Required travel throughout the healthcare system / region (go-live support)
Duration: 6 - Month Contract
Pay: $40 - $50/hour W2
Expenses: Mileage Reimbursement for travel
Job Description:
Summary
The Epic TDR Support Analyst plays a critical role in supporting Epic Technical Dress Rehearsals (TDRs) and go-live readiness activities across a healthcare system. This role supports end-to-end technical validation of Epic environments, workflows, interfaces, devices, and infrastructure prior to Epic go-live events.
The analyst partners with Epic application teams, infrastructure, clinical informatics, and operational stakeholders to ensure systems, integrations, and workflows function as expected in real-world clinical scenarios. This role is based in Tyler, TX and requires travel to facilities during TDR and go-live periods.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Skills & Competencies
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Client Support Specialists
Only for registered members Tyler
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Client Support Specialists
Full time Only for registered members Tyler
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Client Support Specialists
Only for registered members Tyler, TX
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Client Support Specialists
Only for registered members Tyler, Texas, United States
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Operations Support Specialist
Only for registered members Tyler, TX
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Client Support Specialists
Only for registered members Tyler
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Salesforce Helpdesk Support Specialist
Only for registered members Tyler, TX
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Marketing and Events Support Specialist
Only for registered members Tyler
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Information Technology Support Specialist
Only for registered members Tyler
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Sales Specialist
Only for registered members Tyler
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Patient Access Specialist
Only for registered members Tyler
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Contract Specialist II, III, IV or V
Only for registered members Tyler
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Fit Specialist
Only for registered members Tyler
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Peer Specialist Coordinator
Only for registered members Tyler
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Insurance Specialist
Only for registered members Tyler
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Human Resources Specialist Senior
Only for registered members Tyler
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Senior Patient Access Specialist
Only for registered members Tyler
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OnSite Specialist
Only for registered members Tyler
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Sales Specialist
Only for registered members Tyler
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Faculty Gynecologic Oncologist
Only for registered members Tyler
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Field Operations Specialist
Only for registered members Tyler