Information Technology Support Specialist - Tyler - CSI Companies

    CSI Companies
    CSI Companies Tyler

    3 hours ago

    Description

    Job Title: IT Support/Epic TDR

    Location: Tyler, Texas

    Travel Requirement: Required travel throughout the healthcare system / region (go-live support)

    Duration: 6 - Month Contract

    Pay: $40 - $50/hour W2

    Expenses: Mileage Reimbursement for travel

    Job Description:

    Summary

    The Epic TDR Support Analyst plays a critical role in supporting Epic Technical Dress Rehearsals (TDRs) and go-live readiness activities across a healthcare system. This role supports end-to-end technical validation of Epic environments, workflows, interfaces, devices, and infrastructure prior to Epic go-live events.

    The analyst partners with Epic application teams, infrastructure, clinical informatics, and operational stakeholders to ensure systems, integrations, and workflows function as expected in real-world clinical scenarios. This role is based in Tyler, TX and requires travel to facilities during TDR and go-live periods.

    Key Responsibilities

    • Support planning, execution, and issue resolution for Epic Technical Dress Rehearsals (TDRs)
    • Validate Epic system readiness, including applications, interfaces, devices, and workflows
    • Execute and support end-to-end testing scenarios simulating real clinical and operational workflows
    • Identify, document, track, and escalate defects and risks identified during TDR events
    • Collaborate with Epic application teams, interface teams, infrastructure, networking, and device teams
    • Support issue triage, remediation, and retesting during TDR and pre-go-live phases
    • Provide on-site support at hospitals and clinics during TDRs and go-live activities
    • Assist with cutover preparation, go-live command center support, and stabilization activities
    • Maintain detailed documentation of test results, issues, and lessons learned
    • Support continuous improvement of TDR processes, tools, and runbooks

    Required Qualifications

    • Experience supporting Epic Technical Dress Rehearsals (TDR) or Epic go-live readiness activities
    • Strong understanding of Epic workflows and integrated healthcare systems
    • Experience working in healthcare IT environments (hospital or integrated delivery network)
    • Ability to troubleshoot technical and workflow issues under time-sensitive conditions
    • Strong communication skills with both technical and clinical stakeholders
    • Willingness and ability to travel extensively during TDR and go-live periods

    Preferred Qualifications

    • Epic certification(s) in clinical, revenue cycle, or technical modules
    • Experience supporting Epic go-lives, upgrades, or large-scale implementations
    • Familiarity with interfaces, devices, printers, barcode scanners, and clinical hardware
    • Experience with incident tracking tools (ServiceNow, JIRA, Azure DevOps, etc.)
    • Prior command center or activation support experience

    Skills & Competencies

    • Strong problem-solving and critical-thinking skills
    • Ability to perform under pressure during go-live events
    • Highly organized with excellent attention to detail
    • Team-oriented with a customer-service mindset
    • Adaptable to changing priorities and schedules

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