Towing Dispatcher - East Hanover, United States - C&L Autobody

Description

Job Description

Our team is growing, and we're looking for our next problem-solving dispatcher. We're looking for an organized dispatcher for our Towing and Truck Repair operation. You'll be responsible for preparing work schedules and handling customer requests and complaints. You'll also communicate with drivers and customers using our tow management software, telephones, and messaging apps. You have data entry experience, basic computer skills, and excellent interpersonal skills. If this sounds promising, apply today

$20 - $23 hourly

• Plot and shift service calls when necessary
• Record customer complaints and service tech notes
• Organize dispatch documents
• Monitor service calls and arrival times
• Schedule service calls for customers and field teams

• Experience working in a customer-oriented atmosphere
• 1+ years of experience as a service dispatcher is preferred, but not required
• Experience working with people under stressful and dynamic conditions
• High school diploma or GED required; bachelor's or associate degree is preferred
• Candidate must have great customer service communication, organizational, and interpersonal skills

C&L Autobody is a regional Multiple-Shop Organization (MSO) with 10 body shops throughout Morris, Sussex, Warren, Union, and Middlesex counties in Northern NJ. We also manage one of the largest towing fleets in the state. As one of NJ's largest family-owned MSOs, we pride ourselves on delivering an unmatched level of customer service and craftsmanship for all your collision repair needs.

We offer full benefits (medical, dental, and vision), paid time off, and an IRA with a company match. Our hours are Monday through Friday, 8 am to 5 pm.