Personal Assistant Manager (2026) - Atherton - Excellence Services, LLC

    Excellence Services, LLC
    Excellence Services, LLC Atherton

    6 days ago

    Description

    Location: Atherton, CA, On-site)
    Job Type: Full-Time (40 hours/week), Hourly, Non-Exempt
    Availability: Typically 9 am - 5:30 pm M-F, with availability for on-call support as needed
    COMPENSATION:

    • $130,000 - up to $400,000/year (DOE)
    • Discretionary year-end bonus (up to 20%)
    • Health insurance
    • Paid vacation, holidays, sick days
    • Paid meal breaks
    • Regular reviews & significant opportunities for career advancement
    INTRODUCTION:
    Join an exclusive, high-end private household as a Personal Assistant Manager, where your leadership will drive the success of household operations. This position offers more than just operational oversight - it provides the unique opportunity to directly influence the daily life and experiences of a prestigious household. As a pivotal figure in a dynamic team, you will play a key role in shaping a culture of excellence, setting the bar for service, and delivering tangible impact to an elite clientele. This is the ideal role for a seasoned professional eager to make meaningful contributions while advancing their career in an inspiring environment.
    DUTIES:
    Team / Personnel Management:
    • Recruit, train, and lead a team of Personal Assistants, setting measurable performance goals to ensure exceptional service. Conduct regular reviews to enhance team efficiency and foster a culture of collaboration and excellence.
    Vendor & Supplier Management:
    • Negotiate and manage vendor contracts, establishing long-term partnerships to ensure high-quality service. Monitor performance against clear targets, optimizing costs and refining processes to meet the household's standards.
    Property Management:
    • Oversee estate maintenance through scheduled inspections and predictive maintenance plans to prevent issues and preserve property value. Track upkeep milestones and implement improvements for operational efficiency.
    Administration and Communication Coordination:
    • Streamline communication with Principals, ensuring timely, accurate exchanges using tools like G-suite. Manage documentation, maintaining organized, secure records with regular process evaluations.
    Personal Matters and Errands:
    • Coordinate errands and transportation, automating routine tasks (e.g., scheduling deliveries) to prioritize high-value needs. Set measurable goals for efficient, reliable service delivery.
    Emergency and Flexible Support:
    • Develop contingency plans for urgent requests, such as last-minute travel or event changes, establishing response benchmarks to ensure swift, systematic handling.
    Confidentiality and Professional Ethics:
    • Enforce rigorous confidentiality protocols, conducting regular audits to protect sensitive information. Train staff on ethical standards to uphold the household's trust.
    Document and Data Management:
    • Optimize document and data systems, automating tasks like filing and retrieval for secure, accessible records. Implement process improvements to ensure accuracy and efficiency.
    REQUIREMENTS:
    Education & Experience:
    • Bachelor's degree or higher in Hospitality Management, Property Management, Business Administration, or related field preferred.
    • 5+ years in management roles within luxury hotels, family offices, or private estates.
    Core Competencies:
    • Leadership & Impact: Proven ability to lead teams, optimize performance, and inspire service excellence while driving meaningful contributions to household operations.
    • Vendor Management: Expertise in managing complex vendor relationships with a focus on delivering value and quality.
    • Organizational Mastery: Superior organizational skills, able to handle multiple priorities with precision and foresight.
    • Communication: Strong written and verbal communication skills in English; additional languages a plus.
    • Technological Proficiency: Skilled with G-suite, iPhone, MacBook, and property management tools.
    • Problem-Solving: Demonstrated ability to think strategically and implement solutions to complex challenges.
    • Confidentiality: Strong commitment to privacy and ethical handling of sensitive matters.
    Preferred Qualifications:
    • Experience in high-end service environments or event management.
    • Familiarity with global operations or cross-cultural teams.
    CORE VALUES:
    • Principals' First: Unwavering commitment to meeting the needs of our principals.
    • Learn from Mistakes: Ability to learn from challenges, take accountability, and grow.
    • Conscientiousness: Diligence in performing tasks with precision and care.
    • Dedication: Deep commitment to role, team, and organization.
    • Accountability: Ownership of responsibilities with thorough attention to detail.
    • Independence: Proactive problem-solver with a drive for continuous improvement.
    • Resilience: Ability to thrive under pressure, welcome constructive feedback, and maintain a positive attitude.
    WHY JOIN US?
    • Elite Environment: Lead operations in a luxurious estate, serving a distinguished clientele.
    • Strategic Impact: Shape the success of a prestigious household through innovative leadership.
    • Career Growth: Access tailored training and advancement opportunities to elevate your career.
    • Innovative Tools: Leverage cutting-edge systems for seamless operations.
    • Competitive Rewards: Enjoy a top-tier salary, performance bonuses, and comprehensive benefits.
    • Collaborative Culture: Thrive in a supportive team that values your contributions.

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