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East Millinocket

    Technical Support Specialist - Cockeysville, United States - latitude

    latitude
    latitude Cockeysville, United States

    2 weeks ago

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    Description

    This position is looking for someone who has strong customer service technical support experience and is able to work fully onsite. This is a full-time direct hire position that is looking to pay between $40k-$43k/yr plus quarterly bonuses. This position is looking for someone who is a US citizen and is able to start ASAP.

    The Technical Support Specialist is responsible for (Essential Functions):

    • Responding to all helpdesk tickets
    • Looking for 2+ years of Technical experience with good customer service and Phone presence
    • Engage with external Vendor support for Line of Business applications to support users
    • Managing inventory assets in our Asset Management System
    • Manage all software inventory asset during the onboarding and offboarding process
    • Following standard operating procedures
    • Managing loaner laptop fleet and hardware inventory
    • Ability to identify and escalate issues as needed and engage with other team members
    • Attention to detail and providing well documented processes and work summaries
    • Assisting staff with transfer of system settings to new equipment
    • 2-4+ years of direct customer technical support and engagement experience in post-sales or account management functions.
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