Application Support Analyst - McLean

Only for registered members McLean, United States

3 weeks ago

Default job background
Full time
+

Job summary

+The Application Support Analyst plays a key role in ensuring the stability, reliability, and performance of Somatus software applications.+

++

Responsibilities

++Serve as the primary point of contact for technical support, diagnosing and resolving application-related issues in a timely manner.
-Escalate complex (Level 3) issues to the engineering team and follow through to resolution.
-Coordinate with the team for ticket triage and priority, and ensure high-priority incidents are resolved promptly.
-Weekly reporting on incident status, trends.
-Assist with systems integrations, data validation, and user acceptance testing.
-Manage the ticketing system (e.g., Atlassian/JIRA), ensuring accurate tracking and documentation of incidents, resolutions, and process updates.
-Maintain comprehensive technical documentation, including system configurations, maintenance procedures, and troubleshooting guides
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