- To respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation
- Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service
- Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs, and/or other accounts
- Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
- Handle a call volume of calls daily
- High school diploma/ GED required
- 1-2 years of recent customer service experience working directly with customers (call center, retail, admin, or sales experience)
- Ability to work in a fast-paced high-volume call center environment
- Willingness to help others and ability to navigate difficult conversations
- Professional written and verbal communication skills
- Strong computer knowledge and data entry/typing skills
Member Service Representative Level 1 - Jacksonville, United States - TEKsystems
Description
TEKsystems is hiring Member Service Representatives with a Fortune 100 Financial Institution in Jacksonville, FL to start in June
This is a remote position BUT it could require some onsite days during training. All candidates must live in the Jacksonville, FL area.
Job Description
Qualifications
Schedule: Full-time, 40 hours per week. Shift times range between the hours of 11 am and midnight.
Monday-Saturday (1 rotating off day during the week and 1 weekend day off)
Must have a 9.5-hour window of flexibility to be able to work. Schedules are provided two weeks in advance.
Training: Monday-Friday 8:00 pm-4:30 pm CST for first 3 weeks of training
If you are interested and qualify, please apply
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.