unit staff assistant - West Palm Beach, FL, United States - ChildNet

Description

Paygrade: 1

ChildNet, Inc. is a private, not-for-profit community-based care (CBC) agency servicing Broward and Palm Beach County. We are contracted with the State of Florida, Department of Children and Families, to provide case management support to abused, abandoned, and neglected children. ChildNet is nationally accredited by the Council on Accreditation (COA) and employs over 450 staff at its location in Ft Lauderdale and West Palm Beach, Florida.

Job Summary: This position assists with establishing and organizing departmental programs, schedules, and filing systems. Participates in special projects.

The items listed above are intended to provide an overview of the essential functions of the job. This is not an exhaustive list of all functions and responsibilities that the position may be required to provide.

• Assist with and respond to inquiries regarding departmental functions. Provide resolution or direct to relevant resource.
• Perform continuous development and maintenance of ChildNet's tracking and reporting system for complaints. Conduct follow up on resolutions.
• Provide administrative support to department staff. Route incoming calls for the department.
• Gather pertinent information and documents in preparation for case distribution. Complete meeting minutes for unit and staff meetings.
• Assist other ChildNet departments with obtaining information needed to better serve children and families.
• Perform other duties as assigned.

Skills/ Requirements:

Years of Experience:

• Two (2) years of Social Services experience and/or experience working in an Office environment

Education/Licenses/Certifications:

• High School Diploma or equivalent required.Associates Degree preferred.

Abilities Required:

• Ability to make complex decisions and balance the needs of stakeholders involved
• Ability to be sensitive to the service population's cultural and socioeconomic characteristics
• Ability to manage execution and direct the work of others towards task completion
• Ability to provide high customer satisfaction with positive service delivery results

Important Notes:

ChildNet is committed to equal employment opportunity for all applicants without regard to race, sex, age, religion, color, disability, national origin or ancestry, citizenship status, genetic information, marital status, veterans status or military service obligation, medical condition, sexual orientation, or gender identity or expression and any other status protected by applicable law. Including Title VII of the Civil Rights Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and CFOP 60-10, Chapter 4. ChildNet is also a Drug-Free Workplace (DFWP).