Client Delivery Technical Associate - New York, NY
Only for registered members New York, NY, United States
1 month ago
* This salary range is an estimation made by beBee
Job summary
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
Responsibilities
- Provides daily technical support to clients requiring assistance with global transaction banking channel products.
- Is a subject matter expert for digital solutions with ability to interpret, recreate, and troubleshoot client technical support requests.
- Adherence to policies and procedures with respect to sensitive client information used for problem solving and technical troubleshooting.
- Manage work queues that require email, telephone, and live conference call support.
- Collaborate with business partners and operations teams to resolve critical client issues.
- Monitor and record daily activities to achieve departmental key performance indicators and service metrics.
Job description
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