Estate Host - St. Helena, California
2 days ago
Job description
Description
Position at Jackson Family Wines
Lokoya is a multigenerational, family-owned estate that produces wines with authenticity and exceptional pedigree and are recognized on the world stage. We are searching for a dynamic wine sales professional possessing the ability to work in a fast-paced environment focusing on curating exceptional experiences and providing best-in-class customer service. Applicants must be effective self-starters, confident in their ability to sell luxury wine, and work in a team-oriented environment. This position will be responsible for providing stellar hospitality experiences for our guests & Members, developing new relationships with clients in-person, via phone and through email outreach. This position will also include occasional travel to Direct-to-Consumer markets to host events and tastings. Our team respects, celebrates, and takes pride in each other's differences, we nurture a culture that embraces fairness, acceptance and belonging. Come join our preeminent group of passionate, trusted, and respected wine industry professionals
ESSENTIAL RESPONSIBILITIES:
- Maximize in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
- Strengthen pre-existing member and collector relationships, while establishing new relationships via on-site tastings along with phone and email communication.
- Represent the winery ethos and develop our client base of top tier collectors via a multitude of communication styles including in-person, phone, email, events, etc.
- Develop referral partners through business development activities to drive highly qualified referrals, sales and awareness for the property.
- Assist in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
- Possess knowledge of Point of Sales systems, including ability to perform opening and closing procedures.
- Work with Estate Manager and all other cross-functional departments to create a wholistic luxury experience that our clients have come to expect.
- Host wine dinners both locally and occasionally out of state to promote relationship building across our top tier collectors driving winery loyalty and sales.
- Support trade hospitality events as needed, and other duties as assigned.
- 3+ years related experience preferred in sales, customer service or hospitality.
- Knowledge of wines and ability to tell the story that promotes loyalty and sales.
- Able to work a flexible schedule including weekends.
- Competency in Microsoft Office, including Excel, Word, and Outlook.
- Outstanding ability in customer service and working with the public.
- Commitment to excellence, high standards and working effectively within a team.
- Strong organizational, problem-solving, multi-tasking and analytical skills.
- Flexibility and ability to manage changing priorities with enthusiasm.
- Must be fluent in English.
- Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly.
- Health Benefits – Medical, Dental, Vision, Disability & Life insurance
- 401k with employer match
- Generous time off including vacation, holidays, and paid health time
- Paid volunteer time
- Learning & Development opportunities
- Modern Health virtual mental health & coaching visits
- Wine discounts
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