Application Support Engineer - Chicago, United States - GeorgiaTEK Systems Inc.

    GeorgiaTEK Systems Inc.
    GeorgiaTEK Systems Inc. Chicago, United States

    3 weeks ago

    Default job background
    Description
    Applications Support Engineer

    Location:
    Chicago, IL


    Duration:
    Contract


    Rate:

    DOE

    Required Skills:

    • Operational, Integration, Build and Manage Support
    • Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks
    • Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering
    • Support build, manage, automate and administer applications, tools and services
    • Gather and analyze business requirements from stakeholders
    • Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps
    • Monitor project progress and provide regular status updates to stakeholders
    • Participate in testing and quality assurance activities to ensure that solutions meet business requirements
    o Customer support and ticket tracking/resolution
    o Participate customer facing support
    o Create, update and complete support tickets and Jira's

    Applications supported (23): 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.

    • Accuroute – critical
    • Copitrak – critical
    • NQ Zebraworks - critical
    • EMS - critical
    • Novisurvey - critical
    • Research Monitor – critical
    • Building Management Systems (BMS)
    • Lutron (lighting)
    • Centerstone
    • Courtroom Insight
    • Deem/ETTA
    • Drafting Assistant
    • FactSet
    • Key System
    • Libapps
    • My Quickcharge
    • Pitney Bowes Sendsuite Enterprise
    • QTrak
    • Seamless/Grubhub
    • Social Tables
    • Vable
    • Visual Lease
    • Westlaw
    • Bloomberg terminal
    Skill level
    mid-range
    familiarity and experience with
    o PowerShell
    o SQL scripts (creation and modification)
    o SQL Reporting
    o Identity Management software and process
    o Active Directory
    o Server Management and Troubleshooting

    • Customer Service
    • Oral and written communications skills
    • Technical writing (preferred)

    Timings:

    • M-F normal business hours (8:30 am - 5 pm CST)
    • Maintenance Windows (2nd and 4th Saturday 7 pm - Sunday 7 am CST)
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