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Searcher - Trenton - Axelon Services Corporation
Description
Job Title:
Searcher Location:
Trenton, NJ 100% Onsite Support Search & Retrieval Services Assists members of the title, legal, and lending industry with litigation searches.
Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Updates the status in OMS system as orders are processed.
Conducts searches using the SIS proprietary database along with other state and local websites to fulfill complete customer order.
Prepares customer report with search results.
Delivers search results as per client's instructions.
Keeps client informed of any issues or delays with their order.
Responds timely to requests from clients regarding status of orders.
Resends searches per client's request.
Reviews and maintains a high degree of accuracy in searches and results report sent to client.
Ensures a high degree of customer service and maintains a good rapport with client.
Maintains communication with vendors on requests.
Works to ensure that the order fulfillment stays within expected turnaround time of 24 to 72 hours.
Other Functions Assists other team members in different work areas when volume permits or as needed.
Qualifications Should possess strong verbal and written communication skills and telephony capabilities.
Collects and researches data; Uses intuition and experience to complement data.
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
5 years of experience in an office environment. xhuatnn
High School Diploma and 5 years of office experience in a professional environment.
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Title Coordinator
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