IT Analyst - Chippewa Falls

Job DetailsJob Location: · Chippewa Falls, WI 54729 · Position Type: · Full Time · Job Shift: · Day · Job Category: Information TechnologyNorthwestern Bank, a locally owned community bank and proud member of the greater Chippewa Valley community since 1904 is currently seeking a ...

Job description

Job DetailsJob Location:
Chippewa Falls, WI 54729

Position Type:
Full Time

Job Shift:
Day

Job Category:

Information TechnologyNorthwestern Bank, a locally owned community bank and proud member of the greater Chippewa Valley community since 1904 is currently seeking a full-time IT Analyst to join our dedicated team.

 

Reasons why our employees enjoy working at Northwestern Bank

• Serving and getting to know our customers in our day-to-day, face-to-face interactions with them is very rewarding.  Knowing that we helped assist our customers with their transaction or that we made a positive difference in their day is priceless and is appreciated by all.  
• Our team at NB works hard alongside each other, assisting others when needed.  We work together as a team to strive for an outstanding customer experience.
• Northwestern Bank supports the communities we serve, helping to make the lives of all community members better, including our own.  We are very proud to work at Northwestern Bank because of the difference WE, at NB, make
• We have a family-friendly work environment and great work culture.  We look for ways to have fun and connect with each other throughout the day, while still working hard to serve our customers.  

This position will be responsible for, or play a key role in, analyzing, maintaining, and improving information systems, applications, and data, providing application and systems support, including technology enhancements and upgrades, and data analytics, leveraging data to uncover insights and to support strategic planning.

  


Job responsibilities include:
1.    Analyze operational data to identify trends, gaps, and opportunities.  
2.    Develop, maintain, and support operations reports, dashboards, and ad hoc data requests.
3.    Support data extraction, reporting, and dashboards.
4.    Ensure data accuracy and access controls.
5.    Support and maintain core banking systems and related applications.
6.    Analyze system issues and coordinate resolution.
7.    Assist IT with risk assessments and audits.
8.    Support access controls and compliance activities.  
9.    Lead new initiatives that align with organizational goals and drive process improvement.
10.    Explore and evaluate AI applications to enhance efficiency and decision-making.  
A complete job description can be found below.  

The ideal candidate for this position will have an associate's degree in information systems or data analytics, with 3 years of previous experience in data reporting and analytics, computer support and administration, or a mix of the two.  Previous experience in the banking or financial industry is preferred.  Applicants must also have a valid driver's license, good decision making and problem solving skills, ability to analyze, interpret, and make decisions based off data points and reports, ability to troubleshoot and communicate effectively with repair vendors, ability to input and retrieve data from a variety of computer systems,  ability to maintain confidential and sensitive data relating to customers and employees, have exceptional verbal  and interpersonal skills, be detail-oriented, and will exemplify our core values of deliver an exceptional experience, shine through service, lead with integrity, create positive impact, and foster genuine relationships.

 

In addition to a competitive wage, Northwestern Bank offers the following:
Health, Dental, Vision, Life and LTD insurance
Vacation, Sick and Holiday pay
Paid Parental Leave
Generous 401K plan
Extensive EAP program
Incentive Bonus
Great work culture
And much more

EOE, including disabilities and veterans

Northwestern Bank

Mission Statement

Building Stronger Communities Where People Matter

Core Values

Deliver an exceptional experience.

Shine through service.

Lead with integrity

Create positive impact.

Foster genuine relationships.

About Northwestern Bank

Northwestern Bank is a locally owned, community bank proudly serving our communities for over 100 years.  We are building stronger communities where people matter, and we do that by putting our core values in action.

Northwestern Bank is a reflection of each of the communities we serve and like our communities we are strong, committed, and genuine.

We treat customers like family, giving sound advice, and honest financial direction.

About Our Employees

Northwestern Bank employees are remarkable in their commitment to our communities, customers, and to each other.  They bring our values to life as they perform their day-to-day responsibilities, make decisions, and in how they treat others.  Our employees regularly rise above expectations as they seek to help others, always being truthful, respectful, and trustworthy.  They serve our communities through active volunteerism.

IT Analyst


Position Summary:

The IT Analyst supports and enhances the Bank's technology environment by analyzing, maintaining, and improving information systems, applications, and data used across the organization.

This role serves as a key link between technology operations and business users, ensuring systems are reliable, secure, and aligned with operational and regulatory requirements.

The IT Analyst provides application and systems support, assists with technology enhancements and upgrades, supports data reporting and analysis, and contributes to risk management, security, and compliance activities.

Working closely with the Information Technology department, vendors, and internal stakeholders, the IT Analyst helps identify issues, recommend solutions, and implement improvements that increase efficiency, support strategic goals, and deliver a positive experience for employees and customers.

The IT Analyst will also play a key role in data analytics, leveraging data to uncover insights, support strategic planning, and measure project outcomes.

This includes gathering and interpreting data from multiple sources, building dashboards or reports, and collaborating with stakeholders to ensure data-driven decision-making is embedded in project execution and business analysis.

Principal Duties and Responsibilities:
Analysis and Operational Support

Analyze operational data to identify trends, gaps, and opportunities.
Develop, maintain, and support operational reports, dashboards, and ad hoc data requests.
Translate operational needs into technical requirements.
Collaborate with technology staff and business users to define data requirements and reporting needs
Lead meetings and workshops with stakeholders to gather insights and define needs.
Translate business needs into clear, actionable requirements for development and implementation teams. 

Data, Reporting, and Analytics

Support data extraction, reporting, and dashboards.
Ensure data accuracy and access controls.
Translate business needs into clear, actionable requirements for development and implementation teams. 
Assist in identifying opportunities for automation, reporting efficiencies, and improved data usage

IT Systems and Application Support

Support and maintain core banking systems and related applications.
Analyze system issues and coordinate resolution.
Assist with system upgrades and configuration changes.
Manage and support AI initiatives

Security, Risk, and Compliance Support

Assist with IT risk assessments and audits.
Support access controls and compliance activities.

Innovation and Strategic Initiatives

Lead new initiatives that align with organizational goals and drive process improvement.
Explore and evaluate AI applications to enhance efficiency and decision-making.
Pilot emerging technologies and assess their feasibility for broader adoption. 
Facilitate user trainings for new or updated processes.


Additional Duties and Responsibilities:
Provide IT support as needed.
Microsoft 365 administration and support.
Assist with system upgrades, patches, and testing, including validation of data outputs.
Maintain documentation related to systems, procedures, and reporting processes.
Support technology risk assessments, audits, and regulatory examinations as requested.
Participate in process improvement and automation initiatives, including improved use of data and reporting tools.
Other duties as assigned.


Work Relationships and Scope:
  

Reports directly to the Vice President–Technology.

Works closely with bank employees across all departments to support, analyze, and maintain technology systems and data, ensuring solutions and insights align with operational and strategic objectives.

Collaborates regularly with department leaders and technology personnel to analyze system performance, support data reporting and analytics needs, and address technology issues or enhancements.

May have occasional contact with vendors, regulators, government agencies, the Bank's CPA firm, and other external parties. Has access to highly confidential customer, financial, and general Bank information.


Measures of Performance:
  

Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to customers and co-workers; ability to gain the trust and respect of bank employees; stakeholder satisfaction with solutions or proposed processes; accessible and responsive to the needs and concerns of management and employees; soundness of business decisions made in relation to the Bank's strategic objectives


Ability to:

suggest and develop new solutions, processes, or policy and interpret established solutions, processes, and policies consistent with their intent and determine when exceptions may be appropriate.  Effectiveness of communications and development of good working relationships with management, employees and customers; adheres to Bank's code of conduct, avoids conflicts of interest, keeps Bank and personnel information confidential.  Understands and adheres to Bank policies and procedures; professional work place appearance and conduct.

Benefits Offered to Full-time Positions:

•     Competitive Pay 
•     Generous 401K plan
•     Health, Dental, Vision, Life, and Long-Term Disability Insurance
•     Incentive Bonus program
•     Paid Vacation, Holiday, and Sick time

QualificationsKnowledge, Skills and Abilities:
  

Associate degree in Information Systems or Data Analytics is preferred.

A minimum of three years experience with data reporting and analytics, computer support and administration, or a mix of the two.

A minimum of two years working in the banking or financial industry is preferred. Experience with core banking systems is preferred. Experience with M365 application suite is preferred.

Individual must possess:
good common sense and problem solving skills; ability to analyze, interpret, and make decisions on various data points and reports; knowledge of various equipment; ability to troubleshoot and communicate effectively with repair vendors; knowledge of banking procedures; excellent interpersonal and verbal communication skills; professional demeanor and appearance; ability to interact professionally with a wide variety of people, dealing effectively with difficult customers and employees; ability to deal effectively with time pressures and stress; willingness to assume responsibility and solve problems; ability to maintain confidential and sensitive data relating to customer and employees; a strong sense of attention to detail; ability to input and retrieve data from a variety of computer systems


Must be able to:

compose correspondence and reports; sit for extended periods of time; attend occasional overnight, out-of-town meetings.  Must be able to handle stress, prioritize multiple projects being done at the same time.

Equipment Operated:

Personal Computer, Windows Operation systems, Microsoft 365 application suite, additional non-Microsoft PC applications, dual monitors, mobile devices, video conferencing equipment,  data analytics tools, automation and AI software, 10-key calculator, telephone, Fedline applications, fax, printers, copier, etc.

Working Conditions:
   

Work is performed largely sitting at a desk in a pleasant office environment with minimal chance for personal injury.  Long periods of sitting required (at least 3-5 hours per day).

Very regular contact with employees.  Frequent mental and visual concentration for computer usage, and reading/assimilating complex and technical compliance information.  Work hours are normally during regular business hours and will average at least 40 hours a week.  On-call rotation for Saturday morning support as well as occasional unscheduled evening and weekend work.

Some exposure to noise.  Ability to handle stress meeting deadlines.  There is an expectation for a certain amount of community involvement