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- FSG National Accounts
- Dallas, TXDescriptionFacility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields.
- Level I to join the National Accounts
- Dallas, TX team.
- Level I you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements.
Service Coordinator - Dallas, United States - Facility Solutions Group
Description
Job DetailsJob Location90 TXAs one of the nation's largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions we are expanding our staff and seeking a Service Coordinator
Job dutiesEnter and dispatch work orders.
Ensure that work orders have been received by subcontractors and verify the scheduled time and date of the work.
Call subcontractors 24 hours after the scheduled completion date to verify completion or update the status.
Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors.
Act on all incoming phone calls and faxes.
Closing all service calls in the system when work is complete.
Update customer web-based portals.
Acquire necessary materials in order to fully complete the job.
Effectively manage the dashboard and maintain customer as well as FSG SLA requirements.
Other duties as assigned.
QualificationsRequirementsHigh school diploma or equivalentExperience in call center environment - multiple phones lines and customer service.
Valid Driver's LicenseMust be able to pass drug and background screen.
Ability to multitask while staying organized.
Strong verbal and written communications skillsPositive customer service skillsExperience in lighting and electrical a plusAs an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
Location:
2525 Walnut Hill Lane Suite 400, Dallas, TX 75229
Location:
2525 Walnut Hill Lane Suite 400, Dallas, TX 75229