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Fort Walton Beach

    Overnight Security - Fort Walton Beach, United States - Highgate

    Highgate
    Highgate Fort Walton Beach, United States

    2 weeks ago

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    Description

    Overview

    The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel's rules and regulations. This is an overnight position for Friday and Saturday nights only.

    Responsibilities

    · Use proper radio etiquette at all times.

    · Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.

    · Maintain and review daily activity log.

    · Maintain confidentiality with respect to guest and employee incidents.

    · Hold briefing with Guest Services staff both at the beginning and end of shift.

    · Check ID of visitors/employees as necessary.

    · Access secured areas for authorized personnel.

    · Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).

    · Assist guests to their rooms or assist guest's w/entry into their rooms according to hotel standards.

    · Assist during medical emergencies.

    · Respond to emergency situations, including medical, security, guest complaints, etc.

    · Investigate assault complaints.

    · Assist outside agencies, as necessary, to maintain effective liaison.

    · Respond to altercations, and investigate.

    · Have knowledge of hotel and guestroom locking systems.

    · Monitor TV cameras, if applicable.

    · Administer First Aid/CPR as necessary.

    · Challenge suspicious persons.

    · Check safety hazards.

    · Administer Heimlich Maneuver and or First Aid/CPR as necessary

    · Complete Incident/Accident reports in a clear and concise manner.

    · Monitor employees as they enter and exit the building.

    · Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.

    · Document all deliveries.

    · Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.

    · Provide escorts to persons carrying money, or other requests.

    · Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.

    Qualifications

    General Requirements

    · Maintain a warm and friendly demeanor at all times.

    · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    · Must be able to multitask and prioritize departmental functions to meet deadlines.

    · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

    · Attend all hotel required meetings and trainings.

    · Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

    · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

    · Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

    · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    · Must be able to cross-train in other hotel related areas.

    · Must be able to maintain confidentiality of information.

    · Must be able to show initiative, including anticipating guest or operational needs.

    · Perform other duties as requested by management.

    Physical requirements:

    · Flexible and long hours sometimes required.

    · Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.

    · Ability to stand during entire shift.

    · Ability to climb and descend stairways and run.

    · Ability to physically deter individuals who pose a threat to employee and/or guests.

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