IT Support Specialist - Washington - Milestone Technologies

    Milestone Technologies
    Milestone Technologies Washington

    2 days ago

    Description

    Job Overview

    The IT Support Specialist will serve as a first point of contact providing day-to-day comprehensive technical support to end-users in the areas of hardware, software applications, mobile devices,and network connectivity.


    Main Responsibilities:


    • Answer questions and provide support for employees in person and online (via email,SMS lags), help troubleshoot Computers including Mac OS
      Windows environment,give training sessions on new applications,hardware etc show empathy towards customer’s experience Assist customers Solve their problems
      Improving Processes Maintain Inventory Troubleshooting Network Connectivity Testing Audio/Visual(AV) equipment Handling Ticket work including G Suite tools Email Google Docs Calendar A/V concepts VOIP administration Command-line Unix Experience Time management Skills are required

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It support specialist