Parts Administrative Assistant - Frederick - STULZ USA

    STULZ USA
    STULZ USA Frederick

    3 days ago

    Description
    Summary: Central point of contact for incoming phone calls and emails for the Parts Department. This position provides administrative support to the Parts Department within Product Support.
    Essential Duties and Responsibilities
    • Support incoming calls and emails for the Parts Department
    • Create and Manage Notifications within SAP and assign them to the appropriate Parts Coordinator
    • Monitoring of open Notifications and following up with Parts Coordinator on notification status
    • Manage backordered Parts Sales Orders shipping dates and provide updates to customers in a timely manner
    • Provide immediate responses and updates on all inquiries via email and/or phone
    • Provide daily reports to management on Notification status
    • Provide tracking numbers and copies of invoices when requested
    Process
    • Help identify process efficiencies and compliance.
    • Document work process for area of responsibility.
    • Other duties as required
    Qualifications / Characteristics
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    The Administrative Assistant must be committed to service excellence and demonstrate a Customer First attitude at all times, possess excellent verbal and written communication skills; must be punctual; self-motivated; have ability to work without direct supervision and must display professionalism, patience/empathy in time sensitive situations
    • Ability to learn and become highly effective in SAP (ERP system)
    • Strong work ethic, trainable, coachable, flexible and visionary
    • Calmness under pressure
    • Attention to detail a must
    • Good decision making and communication skills
    • Interest in helping and working with customers
    • Sound practical judgement of priorities
    • Ability to work independently and as a team member
    Education
    • High School Diploma
    • 1 - 2 years in Customer Service or equivalent customer service
    • Proficient in Microsoft office software
    • SAP experience preferred, but not required
    Language
    • Ability to read and understand English instructions

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