Customer Experience Manager- NY - Rochester
1 month ago
Job summary
We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children's safety.This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity,
and deeply committed.
Maintains and improves relationships with transportation customers by providing support
, information and punctual responses to customer requests Works closely with Field Service to ensure timely
and accurate execution Monitors and reports to the customer on fleet performance by monitoring dashboards
and gathering feedback from clients Ensures accuracy of customer scorecard metrics and escalates concerns appropriately Assists with data mining
and reporting general customer account information Owns transportation operator customer meeting setups and agenda Identifies breakdowns
and best practices for bus drivers and provides training with examples Ensures refresh installation maintenance are up to highest standards Sets servicing agenda for fleets under management Facilitates service replacement order process Creates campaigns upgrades improvements remediate hardware Maintains quality standards Alerts field services trends require intervention Performs root cause analysis troubleshoot issues Provides resolution Role models Safety Quality Compliance centered ways working Demonstrates strong Quality Customer centric mindset
Job description
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