Ecommerce Customer Service Representative - Cerritos, United States - Cuckoo Electronics America, Inc.

Description

Company DescriptionCuckoo Electronics Co. is a South Korean Kitchen Appliance and Home Living Brand. With over 40 years of experience manufacturing premium Kitchen Appliance and Home Living Products, Cuckoo has become the No.

1 pressure cooker brand in South Korea and is one of leading brands in home living and kitchen appliance technology.

During the past 19 years of global expansion, Cuckoo has recorded an average growth rate of 22% a year. In 2016, Cuckoo Electronics opened Cuckoo Electronics America located in Los Angeles, California.

Cuckoo Electronics America has seen exponential growth since its inception and is looking for a great member to join their ever-growing team.

Job DescriptionMaintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer calls and emailsCommunicating with customers through various ecommerce channelsAcknowledging and resolving customer needsKnowing our products inside and out to answer any and all questionsProcessing orders, forms, applications, and requestsKeeping records of customer interactions, transactions, comments and complaintsProviding feedback on the efficiency of customer service processEnsure customer satisfaction and provide professional customer supportAssist in creating policies and proceduresQualificationsAbility to stay calm when customers are stressed or upsetComfortable using computers and certain softwareExperience working in a fast paced environmentExperience working with household appliances preferredBenefits100% PPO insurance (medical, dental, vision, and life)15 PTO Days + 1 Personal Day12 Federal Holidays4% 401K matchingFree catered lunch daily#J-18808-Ljbffr