Global MSP Technical Strategy Lead - Colorado, United States - Splunk Inc

Description

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role

The Global MSP Technical Strategy Lead is a senior-level role responsible for developing and implementing technical strategies and solutions for managed service provider clients. This position requires strong leadership skills, deep technical expertise, and the ability to drive critical initiatives across multiple regions. The Global MSP Technical Strategy Lead collaborates with cross-functional teams, engages with MSP partners at an executive level and provides guidance to technical teams to ensure the successful implementation of MSP services.

Responsibilities

Long-term Planning and Execution:

Develop and drive the global technical strategy for the MSP, aligning it with the company's overall business objectives and growth plans.

Identify market movements, emerging technologies, and customer needs to shape the technical roadmap and enhance service offerings.

Collaborate with key Splunk coworkers to establish strategic partnerships and alliances that support the MSP's growth and innovation initiatives.

Establish interlocks with regional MSP SMEs and the global partner teams to rollout global initiatives.

Identifies, Prioritize and Interlocks with relevant collaborators (Product Management, Education, GTM, etc.) to ensure all requirements to deliver the MSP Tech Strategy is appropriately sponsored;

Collates, priorities, and champions MSP solution requirements with the product management & engineering teams

Partner with Splunk's key team members (Sales Engineering, Customer Success, Professional Services, Education, etc.) to build and enhance Splunk's Global Partner Program and Initiatives for Service Providers;

Identities and owns the Service Provider's technical methodologies, including the Service Activation Framework;

Work with cross-functional teams (Marketing, Product, etc.) within Splunk to create MSP Technical assets required for GTM;

Ensures global representation for field-related resources by driving interlocks and coordinating theater-specific Service Provider engagements;

Act as a technology leader with vision internally and externally by engaging with key decision makers (Product Owners, CTOs) and sharing standard methodologies for key Service Activation Engagements and opportunities;

Participate and facilitate technical panels, webinars, and events across Splunk's global MSP technical community, including the Splunk Partner Advisory for MSP Partners.

Requirements

Bachelor's or master's degree (or equivalent experience) in computer science, information technology, or a related field.

Extensive experience in a senior-level technical strategy or architecture role within the MSP or IT services industry.

Strong understanding of global MSP services, IT infrastructure, cloud computing, cybersecurity, and emerging technologies.

Proven track record working globally, managing multiple partners throughout Splunk, and developing programs and methodologies;

Service Development/Activation experience; understands where vendor products impact Service Provider offerings most. E.g. Microsoft, Crowdstrike, Tenable

Strong MSP/MSSP background across mid-market and enterprise, including Solution Architectures (understands multi-tenant concepts), Business models (licensing models, monetization opportunities)

Product, Program, or Project Management experience;

IT Security Background is preferred

Excellent leadership, communication, and interpersonal skills, with the ability to influence and build relationships at all levels of an organization.

Strong problem-identification and problem-solving abilities.