Summer Internship - Birmingham, United States - Heirloom Hospitality

Description

Required Years of Hospitality Experience : 2 years of professional or educational experience in a Hospitality program

We are seeking an Events Intern to join our team and contribute towards growth in our events offerings at Heirloom Hospitality. This is a paid internship that requires a minimum commitment of 20 hours per week from June 1st - September 1st.

Compensation: Hourly - $18.00

Ideal Candidate:

• Extremely well organized
• Comfortable with computers and the learning of new programs
• Physically able to work digitally corresponding to guests
• Proficient in Word and Excel
• Handles stressful situations with grace
• Enjoys speaking and corresponding with many people on a daily basis
• Has reliable transportation
• A desire to learn more about the Events side of the Hospitality Industry

As a summer intern reporting to the Event Sales & Operations Manager, you'll assist in managing Heirloom's event operations. Your responsibilities include supporting sales and lead generation activities, helping organize plans for on-site execution, maintaining event inventory and marketing materials, and collaborating on standardized event procedures across locations. Your role contributes to achieving strong sales growth, exceptional guest experiences, and ongoing business development aligned with our core values.

Event Intern Responsibilities:

• After training, with the oversight of the Events & Guest Services Coordinator, respond to initial event inquiries and leads.
• Support tours of properties with event guests and accompanied by the Events & Guest Services Coordinator, meet with prospective guests on site.
• Learn our event management software, TripleSeat. With the support of the Events & Guest Services Coordinator, help facilitate Banquet Event Orders (BEO) in a detail oriented manner.
• Support the Events & Guest Services Coordinator in day to day tasks by working in office or on site each day.
• Review and audit executed events from the prior day to ensure feedback is processed, transactions were reconciled correctly and guest follow up occurred.
• With Events & Guest Services Coordinator curate offsite event and charity opportunities that grow Heirloom Events brand in the community.
• With Events & Guest Services Coordinator facilitate on site event execution, acting as a liaison between the guest and the operations team to help execute events.

The Essentials:

Must value and support our TEAM

Must prioritize our GUESTS

Must be willing to learn AND teach.

Must love to be in the know with all things culinary and beverage.

Must want to contribute. We don't play on the sidelines.

Promote Heirloom's culture of going above and beyond.

Must understand the importance of consistently and care ALWAYS.

Required Skills

• Food Safety Knowledge
• Knowledge of event management software such as TripleSeat
• Knowledge of design software such as Canva or Adobe Creative Suite
• High Volume Service Management Experience
• Service Procedures
• Communication
• People Skills
• Inventory Management
• Teamwork
• Leadership