Night Auditor - St. Charles, United States - Fairfield Inn by Marriott St. Louis St. Charles

Fairfield Inn by Marriott St. Louis St. Charles St. Charles, United States

4 weeks ago

Full time

Description

OBJECTIVE OF THE POSITION:

Night Auditors' are key in ensuring a profitable and well operated business. The Night Auditor will conduct all nightly audit-related duties while maintaining and promoting excellence in hospitality and guest service at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

JOB SUMMARY:

Audit responsibilities include nightly balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, reservations, and attending to guest questions and needs.

ESSENTIAL FUNCTIONS:

FOSSE Experience preferred.

Dependability is mandatory.

Greet guests as you see them, speak politely, and assist guests.

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.

Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards.

Assist guests with check-in and check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for next guest to check-in.

Operate a cash register and maintain an accurate and organized drawer.

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.

Receive, input, retrieve and relay messages to guests, as needed.

Perform nightly balancing.

Perform nightly backup of server.

Perform express checkout folios.

Perform room key inventory.

Perform laundry duties (folding towels, sheets, load washer & dryers)

Communicate all pertinent shift information to the Front Desk Supervisor, the General Manager, and desk staff.

Maintain a safe facility and use safety first practices to remain accident-free.

Other duties as assigned by your manager.

EDUCATION AND EXPERIENCE:

Education:

High School Diploma or GED preferred

Experience:

FOSSE experience preferred

Prior customer service, cash handling, and office accounting or auditing experience preferred

BACKGROUND CHECKS:

All offers of employment may be conditioned on receipt of a background check report and/or drug screen.

SKILLS AND PHYSICAL DEMANDS:

Skills:

Hard Skills: Ability to learn and operate computer software & a count cash accurately; Ability to learn and perform basic office/clerical tasks

Soft Skills: Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic.

Typical Physical Demands:

Regularly required to talk and hear.

Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.

Occasional light lifting not over 50lbs.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

While performing the duties of this job, the employee will primarily be working within an office environment working directly with the public face-to-face and over the phone. Occasionally, the employee may be exposed to high-concentrated cleaning solutions, dust, dirt, or grime. The noise level in the work environment will be at a low-mid level.

TRAVEL REQUIREMENTS:

No travel is expected for this position. Source: Hospitality Online

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