Customer Care Specialist I - Atlanta, United States - Tech Providers

Description

• Job Description: This is a role where the Customer Care Specialist I primarily handles the processing of new dealer onboarding and Dealer Information Owner (administrator) r eactivations within the platform . There is a possibility this individual may assist with setting up third party credit bureau providers within dealer accounts, while following all security and compliance regulations.
  • Handle applicable incoming cases in Salesforce (SFX) and email correspondences regarding potential new dealer enrollments or reactivations of existing dealerships on the DealerTrack platform, while following all security and compliance regulations for conducting the enrollment and reactivation process.
  • Handle incoming call s related to but not limited to e nrollments and/or r eactivations while also being flexible and accountable to handle business as usual items .
  • Facilitate the enrollment & r eactivation process with each dealership and follow up to ensure all required documentation has been received, validated and processed.
  • Facilitate the user creation process with the dealership information owner ( s ) and provide on demand training for newly enrolled dealerships for the Dealertrack platform specific to the credit application process and basic navigation of site.
  • Potentially assist with setting up third party credit bureau providers to allow dealers to pull credit bureaus within the Dealertrack platform.
  • Adhere to all applicable Service Level Agreements to e nsure standards are being upheld to the utmost rega r d.
• Job Requirements: Required Education, Experience, Knowledge and skills
  • Highly motivated individual.
  • Ability to manage deadlines, organize and prioritize work independently.
  • Thrives in a team environment.
  • Strong organizational skills and ability to multi-task.
  • Sharp problem-solving skills.
  • Excellent verbal and written communication skills.
  • Minimum of 2-year e xperience within a Call Center or Customer Service-related field.
  • Bachelor's degree preferred and/or equivalent related job experience.
  • Bilingual is a plus.
  • Salesforce CRM knowledge is a plus .
  • Auto industry knowledge or experience is a plus .

Custom Fields

• Will this resource be using project codes?: No
• Contractor Classification: Virtual Only
• CapG 300: No
• Worker Type:

Work Schedule Mon Tue Wed Thu Fri Sat Sun Yes Yes Yes Yes Yes No No

• Hours Per Day:0.00
• Hours Per Week:0.00
• Start Time:
• End Time:
• Travel Required:No
• Travel Percentage:
• Allowed to Work Remotely:No

Work Location

• Address Line1:Remote
• Address Line2:
• City:Atlanta
• State:Georgia
• Country:United States
• Postal Code:30328

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Note History
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Download Notes Sent To Created By Created On Status Fully remote must be willing to work EST or CST 5 Shares | 6 E-mails
Shared With:

• All Distributed Suppliers
• All Distributed Suppliers : Ginger Smith, Matt Jordan, Shana Davison, Rajat Gupta, Chuck Rawat
• MSP Contact : Symone Fields

Symone Fields [MSP] 19-Mar :11:50 PM EDT Open
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