IT Support Specialist - Winchester, United States - GEI Consultants
Description
** GEI Consultants Inc**
** IT Support Specialist**
Woburn, MA 01801
At least 1 year of experience related to supporting end-users in Windows 10, understanding basic windows troubleshooting
Knowledge of PowerShell scripting, Kaseya, Azure, and O365 portal would be highly desired
Provides timely and effective technical support and education to GEI staff to enhance productivity in a fast-paced environment. Provides consultation on best practices for productivity and technology implementation Prioritizes incoming requests based on business need by utilizing JitBit ticketing system, phone, and MS Teams
Assists senior team members with complex issues to gain experience and exposure to more advanced problems
Contributes reviews and maintains knowledge base content on an ongoing basis
Provision user accounts and configures and deploy Windows workstations, laptops, printers, fax machines, and peripherals within company standards and guidelines
Configure and troubleshoot Sophos anti-virus software, assist or train staff with Microsoft applications such as Excel, Word, PowerPoint, and Outlook in an Office 365 environment
Software installation and troubleshooting support of various engineering specific applications
Setup and deliver computers to new hires and staff
Work independently or with other staff to troubleshoot technical and network issues over the phone, or via remote access; recommend and perform system upgrades
Willingness to work after hours and weekends when required, as well as ability to travel within the US. Willingness to be on call and to provide after hours support on a rotating basis
Work with vendor support contacts to resolve hardware and software technical issues, work with procurement staff to purchase hardware and software
Setup and configuration of cell and smart-phone devices
Perform other duties as needed
Associates degree or equivalent experience required. Bachelors degree in Information Technology or similar field with relevant experience in a helpdesk support role preferred
Strong analytical and problem-solving skills, excellent communication skills
Ability to remain calm in stressful situations and adapt quickly to change
An aptitude for grasping the value of new information
Ability to take ownership of complex issues/assignments and follow through to completion
Ability to present in a competent, efficient manner in dealing with the various levels of company personnel
Strong organizational skills with excellent attention to detail and accuracy
Work availability in the US without requiring sponsorship
This position is based in a general office environment with responsibilities that require extensive computer work using the keyboard and monitor requiring listening as well as speaking and sitting for extended periods of time
Market-Competitive Compensation
Comprehensive Benefits Program, including Medical, Dental, Vision and More
Continuing Education Assistance and Tuition Reimbursement
Professional Development and Opportunities for Advancement
Paid Holidays and Paid Time Off
Rewards and Recognition
GEI-Funded Profit Sharing and 401(k)
And More
**Physical Activity Requirements**
**Occasional**
**(0-35% of day)**
**Frequent**
**(33-66% of day)**
**Continuous**
**(67-100% of day)**
**Not Applicable**
Pinching/fine motor skills
X
Color Vision (ability to identify and distinguish colors)
X
**Sensory Requirements**
**Minimal**
**Moderate**
**Accurate**
**Not Applicable**
**Environmental Requirements**
**Occupational Exposure Risk Potential**
**Reasonably Anticipated**
**Not Anticipated**