- Manage the day-to-day collection activity; develop collection strategies and workflow assignments.
- Create and implement strategies to increase the number of successful collections on outstanding debt.
- Handle collections for escalated and/or select strategic accounts, which would include chronically delinquent clients and legal/bankrupt accounts.
- Manage the cash applications functions, ensuring that cash application is timely and applied correctly to client's accounts.
- Continually review customer payment patterns to ensure that account balances are current and payment trends are in line with company standards.
- Participate in cross-functional teams to facilitate solutions for customer A/R issues and improve customer payment cycle and operational processes.
- Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
- Build partnerships with key business partners to create transparency and drive operational excellence
- Provide monthly reporting of actual results versus targeted goals and forecasts for A/R and aging balances; collections; DSO; and other selected KPIs.
- Develop process documentation and training manuals for A/R team
- Support the monthly and quarterly financial close by providing timely and accurate AR-related results
- Provide effective leadership and coaching to the Collections staff for the purpose of team building, employee training, and overall growth.
- Ensure that departmental processes are designed and implemented in a way to mitigate operational risks / losses.
- Assign tasks and monitor team performance to ensure efficiency and productivity.
- Support and maintain departmental best practices, policies, and standardized workflows through continuous improvement initiatives.
- Foster an environment of operational excellence and promote/implement continuous improvement practices.
- Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
- Proven working experience as Accounts Receivable Manager in a demanding environment.
- Must have acumen in Accounts Receivable practices and principles.
- Other duties and responsibilities as assigned.
- Work Environment: This position is in Des Plaines, Ill and operates in a professional office environment.
- Position Type/Standard Schedule: This is a full-time, hybrid position that works 8a-5p CST.
- Travel to our Alpharetta, GA office when necessary will be a part of this role.
- Leadership Responsibilities: Demonstrate ethics and integrity, developing adaptability, displaying drive and purpose, and exhibiting leadership stature internally and externally, while leading a large team and strategic program.
- Bachelor' s degree in accounting, finance, or related field or equivalent work experience
- 7-10 years of experience in billing, cash application and collection procedures and practices
- 4 years of experience managing a team of AR Specialists
- Strong analytical abilities and proven record to define root causes of issues and implement solutions
- Must demonstrate the ability to clearly and professionally express ideas to both internal and external audiences of various levels, such as customers, coworkers, supervisors, executives, sales team, third party collection agencies
- Advanced Excel knowledge
- Strong computer aptitude, including proficiency in Microsoft Office Suite
- Experience working in an integrated ERP system
- High degree of professionalism and skill in verbal and written communications
- Strong organization skills and diligence
- Interacts with integrity and professionalism when communicating with all departments in the business.
- Assumes ownership and accountability for all actions and adheres to our company and department values.
- Team-player skills with ability to solve problems, avoid conflict, meet deadlines, and prioritize tasks.
- Possess high degree of diligence, accuracy, and efficiencies.
- Works independently in a demanding environment
- Strong analytical and organizational skills.
- Advanced Excel, Access, SQL and Tableau are a plus.
- Must demonstrate the ability to clearly and professionally express ideas to both internal and external audiences of various levels, such as customers, coworkers, supervisors, executives, sales team, third party collection agencies
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Manager, Accounts Receivable - Des Plaines, United States - The Ladders
Description
Job Description:The Account Receivable Manager will be responsible for developing and administering the Collections/Cash Application departments efforts in collecting outstanding receivables, communicating with customers who are past due on payments and will have the opportunity to implement changes that will improve cash flow. This is a highly visible role that involves daily interaction with Finance and Commercial leadership. This role will require acute diligence, sensitivity to meeting deadlines, advanced critical thinking skills, and a commitment to process improvement.
KEY RESPONSIBILITIES:
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
