- Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
- Answer all incoming calls, respond to voicemails and emails.
- Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
- Manage cash, check, and credit card transactions and reporting/reconciling
- Gets to know clients and their pet's names on a regular basis
- Obtain all information related to a pet's visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems.
- Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
- Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
- Obtain vaccination records from veterinary offices and input into the computer.
- Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
- Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
- Help initiate "white glove" treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are "sold out".
- Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
- Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
- Notifying manager on duty or ordering when levels of inventory are low in the following areas:
- Retail
- Cleaning products for lobby areas and office supplies
- Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
- Consult with other departments
- A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
- Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
- Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
- Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these "lifetime clients".
- Must be able to multitask and be very detailed oriented. Must be able to start and stop work.
- Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
- Conflict Resolution - Ability to handle conflict with tact and diplomacy
- Good team work and willingness to assist other departments as necessary
- Cheerful, friendly, positive team-oriented attitude
- Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
- Reliable, punctual, and dependable
- Ability to work a flexible schedule, including holidays and weekends
- Ability to take direction well and apply it independently
- Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
- Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
- Physically able to handle dogs of all sizes and to lift up to 60 lbs.
- Other duties as assigned.
-
Customer Service Representative
2 weeks ago
NovaWorks Bartlett, TN, United States Freelance**About Us** · IGO has over 75 years of experience in the world of promotional products and has become a strong brand within the industry over the years. For our customers, we offer a fully automated webshop and a dedicated customer service team that provides personal advice and ...
-
Customer Service Representative
6 days ago
Magnit Memphis, United StatesThis is a temporary position through one of the world's leading global health insurance companies · Position Title: Customer Service Senior Representative · Overview: · Delivers specific delegated Customer Service tasks assigned by a supervisor. Receives requests by mail, teleph ...
-
Customer Service Representative
1 week ago
Enterprise Memphis, United States**Customer Service Representative - Whitehaven** · **Job ID** Workington, United Kingdom **Overview** · Add an annual turnover of $24 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-C ...
-
Client Service Representative
1 week ago
Raymond James Financial Services Memphis, United StatesUnder general supervision, uses skills gained through training and experience to act as the point of contact to Raymond James clients. Associate will provide accurate and timely answers regarding the client's accounts as well as research and resolve Client Service, Representative ...
-
Patient Service Representative
2 weeks ago
Insight Global Memphis, United StatesPosition Title: Patient Services Representative · Location: Memphis, TN · Duration: 6-Month Contract with Potential Extensions · Compensation: $18-$20/Hour · Work Authorization: US Citizen or Green Card · Required Skills and Experience: · 2-3 years as an administrative assistant ...
-
Patient Service Representative
3 days ago
Insight Global Memphis, United StatesRequired Skills and Experience · 2-3 years as an administrative assistant or · Receptionist in a medical environment · 1+ year experience with medical scheduling · Experience working in a complex environment · Extremely professional and willing to learn · Nice to Have Skills and ...
-
customer service representative
1 week ago
Family Dollar Memphis, United StatesFamily Dollar - 912 JACKSON AVE. [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
-
Technical Service Representative
1 week ago
Pactiv Evergreen Memphis, United StatesOverview · Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of ...
-
Customer Service Representative
2 weeks ago
UnitedHealth Group Memphis, United StatesEffectively identify customer / family / caregiver needs and communicate services offered and aid the caller in understanding the value of our services. Establish rapport and engage members by scheduling the first initial visit. Maintain accurate rec Customer Service Representati ...
-
Customer Service Representative
1 week ago
Sonic Healthcare USA, Inc. Memphis, United StatesMulti-tasking is your middle name. Youve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. Youre also looking for great benefits, the support of an all-star team, and an opportuni Customer Service Representative ...
-
Customer Service Representative
1 week ago
Bunzl Distribution USA Memphis, United States** Customer Service Representative** · **Job Category****:** Telesales & Customer Service **Requisition Number****:** CUSTO010359 Showing 1 location **Job Details** · **Description** · Cordova Safety Products, a division of Bunzl Distribution, is seeking a Customer Service Rep ...
-
Representative-Customer Service
1 week ago
Baptist Memorial Healthcare Corporation Memphis, United StatesServes as Hospital concierge while supporting the safety and security services to all patients, visitors and staff. Handles all telephone calls and walk-up requests for designated area. Supports programs of Guest Services to include facilitating gues Customer Service, Representat ...
-
Customer Service Representative
1 week ago
Watco Transloading Memphis, United States** Customer Service Representative - Memphis, TN** · Location: Memphis, TN, US, 38106 · Category: Transload Operations **Working at Watco** · Watco has a reputation for putting people first. In fact, our company was named to Forbes 2021 list of Americas Best Mid-Size Employers ...
-
Customer Service Representative
1 day ago
American Esoteric Laboratories Memphis, United StatesJob Functions, Duties, Responsibilities and Position Qualifications: · The customer service representative will communicate and disseminate information to clients and all levels of personnel to facilitate the clinical testing process for patient results and diagnosis. · This op ...
-
customer service representative
2 weeks ago
Family Dollar Memphis, United StatesFamily Dollar - 287 N CLEVELAND STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complet ...
-
Customer Service Representative
1 week ago
U-Haul International, Inc Memphis, United StatesAssist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot includi Customer Service Representati ...
-
Customer Service Representative
1 week ago
Tim Grommersch - State Farm Agent Memphis, United StatesROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Tim Grommersch - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, cus ...
-
Customer Service Representative
2 weeks ago
State Farm Insurance Memphis, United StatesState Farm Insurance - JobID: [Customer Service Representative] As a Customer Service Rep at State Farm Insurance, you'll: Assist customers with inquiries, complaints, and policy changes; Provide accurate and timely information regarding insurance products and services; Process p ...
-
Technical Service Representative
1 week ago
Pactiv Evergreen Memphis, United StatesOverview:Pactiv Evergreen Inc.(NASDAQ: PTVE)is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of com ...
-
Customer Service Representative
6 days ago
Pratt Industries Memphis, United StatesJob Description · SUMMARY · Take and process customer orders and address all customer inquiries and complaints. · DUTIES AND RESPONSIBILITIES · Take customer orders either directly from customers or sales representatives. · Place orders on a timely basis for purchases of mate ...
Customer Services Representative - Memphis, United States - PetSuites
Description
We believe in the mission of "Pet Lovers Delighting Pet Lovers" and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate for this position will be someone who not only embraces this culture, but is a team player, self-motivated, takes direction well, has excellent communication skills, and great attention to detail.This is a service-related industry and you should not only be skilled at customer service, but passionate about helping people. As a Pet Host, you are the first impression for our site. The principal duties are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the business.
A Day In The Life:
You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need ischeck in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forgetyou're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses
Responsibilities:
NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Full Time Benefits Include: Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance, 401k match and more
Customer Services Representative professionals in Memphis
-
Jesus Avina
Automotive Technician / Aspiring Engineer
-
Gabrielle Campbell
Freight Broker
-
Quana Giles
Warehouse Associate
-
Jessica Street
Customer service representative/Cashier
-
Emmy Laman
Customer service and sales
-
Keauna Bankston
Server/Host