- Obtain insurance information
- Reconcile FACS to the client system
- Ensure proper credit for payments or adjustments
- Handle all correspondence
- Review and notate accounts, follow up if needed
- Verify and scan correspondence for future reference
- Tie or untie accounts as necessary
- Resolve patient concerns on every call
- Maintain quality customer service
- Retrieve, sustain, and communicate reports
- Develop professional relationships with insurance company representatives
- Maintain confidentiality (i.e., PHI HIPAA, and HITEC)
- Support company mission and goals
- Computer proficiency skills required
- Ability to learn multiple databases
- Ability to multi-task (speaking on the phone and updating information)
- Organized, detail-oriented, and flexible
- Ability to perform tasks accurately
- Knowledge of CBS policies and procedures
- Knowledge of HIPAA and Red Flag regulations
- Understanding of Complete Billing Services handbook and related functions
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Insurance Follow-up - Greenwood, United States - RevOne Companies
Description
Insurance Follow-up Representative Position at Complete Billing Services
Position Summary:
The Insurance Follow-up Representative is responsible for ensuring all necessary processing has been completed for involved insurance policies to resolve account balances, following department procedures. This role involves working on correspondence, taking incoming calls, and contacting patients to gather insurance information for billing.
Essential Duties of the Position:
Responsibilities of the Position:
Requirements of the Position:
Challenges:
The work may involve challenging aspects dealing with accounts, insurance representatives, and patients. Account procedures are outlined to guide representatives through accounts.
Responsibility:
The role involves working independently and making an impact on account processing based on completed actions.
Personal Work Relationships:
Interacts with colleagues, team leads, supervisors, and management staff.
Schedule: Full-Time Monday to Friday between 7AM - 5PM EST
Compensation: $15.00 per hour
