Jobs
>
Waukesha

    Team Leader Customer Care Center - San Francisco, United States - WEC Energy Group

    WEC Energy Group
    WEC Energy Group San Francisco, United States

    2 weeks ago

    Default job background
    Permanent Administrative
    Description

    WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies, with the operational expertise and financial resources to serve the Midwest's energy needs safely, reliably and responsibly.

    Our subsidiaries focus on reliable service, customer satisfaction and shareholder value. Together, we provide energy services to more than 4.5 million customers in Wisconsin, Illinois, Michigan and Minnesota. Our combined assets allow operating efficiencies across 70,600 miles of electric distribution lines, 50,700 miles of natural gas distribution and transmission lines, and 7,100 megawatts of reliable power plant capacity.

    Our family of companies is committed to delivering world-class reliability and the very best customer care anywhere. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters.



    WBS, a subsidiary of WEC Energy Group, is seeking a Team Leader Customer Care Center in our Pewaukee, Wisconsin location. Job Summary

    The role of the Team Leader of the Customer Contact Center (CCC) is to supervise CCC operations and staff to ensure excellent customer service and limit company liability and risk in storm, collections and emergency situations.

    Job Responsibilities
    • Lead a 24x7 emergency contact center operation. Responsible for floor manager, day and night, along with duty and back-up duty supervision on a rotating basis to provide 24x7 management support
    • Lead a team of 15-18 Customer Consultants, Business Consultants or Telecollectors.
    • Provide coaching, counseling, discipline, training and development to team members. Establish performance management and development plans yearly to review with team members bi-monthly. Regularly monitor performance, reinforce expectations, evaluate and communicate to team members monthly or more often as needed.
    • Responsible for participating in center reviews, call calibration/monitoring and escalated call handling.
    • Expertise necessary to administer policies such as attendance, EEO, workplace harassment, safety policies, etc.
    Minimum Experience Required

    Education:

    • Bachelors or Associate degree. Candidates that possess the experiential requirement in lieu of a degree will be considered.

    Experience:

    • 3-4 years experience in direct marketing or inbound/outbound customer center (100+ seats) operation experience and/or credit call center management.
    • Experience in leadership and people development including contact quality and performance measurements.
    • Experience in team building and coaching.
    • Experience/advanced knowledge in telephony and workforce management.
    • Experience/advanced knowledge in customer programs and desktop applications.
    Preferred Qualifications
    • Prior people leadership experience in a care center environment.
  • Crossroads Care Center

    General Repair Worker

    3 weeks ago

    Crossroads Care Center Waukesha, United States

    Compensation · $ $20.00 per hour · Minimum Years of Experience · 2 years · DESCRIPTION Crossroads Care Center of Pewaukee is looking for a General Repair Worker to assist with maintenance within the facility. · What we offer: · Unique floor plan for ease of patient care · ...

  • Crossroads Care Center

    Dietary Aide PM Shift 3pm-7pm

    6 days ago

    Crossroads Care Center Waukesha, United States

    Compensation · $ $14.00 per hour · Minimum Level of Education · High School · DESCRIPTION Openings for dietary aides. We have an excellent dietary department that produces quality nutritious meals. Come and be a part of our excellent team. · Responsibilities and Duties: · Assi ...

  • Crossroads Care Center

    Cook-Hire On Bonus

    2 weeks ago

    Crossroads Care Center Waukesha, United States

    **JOB DESCRIPTION** · **LOCATION** · LOGIN Cook-Hire On Bonus Crossroads Care Center of Pewaukee DESCRIPTION Hire on Bonus · We are currently hiring a cook position. Primary role is to prepare food according to the menu, ensure correct diets are being served, and ensure the ki ...

  • Crossroads Care Center

    FULL TIME COOK 2nd SHIFT

    2 weeks ago

    Crossroads Care Center Waukesha, United States Full time

    **JOB DESCRIPTION** · **LOCATION** · LOGIN FULL TIME COOK 2nd SHIFT IMMEDIATE HIRE Crossroads Care Center of Pewaukee DESCRIPTION Crossroads Care Center Of Pewaukee is currently seeking a Full time Cook We are a long term care facility located off Watertown Road in Waukesha. · ...

  • Crossroads Care Center of Pewaukee

    Licensed Practical Nurse

    1 week ago

    Crossroads Care Center of Pewaukee Waukesha, United States Full time

    1st 2nd and 3rd shift available full and part-time. · Sign on bonus for full-time position $6,000 and $3,000 for part-time · About us: Crossroads Care Center of Pewaukee is a 120-bed skilled nursing facility located in Pewaukee conveniently off I-94. Offering a home like environm ...

  • Crossroads Care Center of Pewaukee

    Registered Nurse

    1 week ago

    Crossroads Care Center of Pewaukee Waukesha, United States Full time

    **$15,000 sign on bonus for full time Registered Nurses (RN's) ** · **$7,500 sign on bonus for part time Registered Nurses (RN's)** · Competitive hourly wage including shift differential. · Registered Nurse (RN) Job Requirements: · Must have an active and current Registered Nurse ...

  • Kensington Care & Rehab Center

    Registered Nurse

    8 hours ago

    Kensington Care & Rehab Center Waukesha, United States

    (RN) Registered Nurse · Increased Pay Rates · Shift Differential $5/hr · Full Time or Part Time Options · DailyPay · Kensington Care & Rehab Center is a pillar in the community of Waukesha, WI. We approach every day with one goal: To improve the lives we touch through high-qualit ...

  • Kensington Care & Rehab Center

    Licensed Practical Nurse

    8 hours ago

    Kensington Care & Rehab Center Waukesha, United States

    (LPN) Licensed Practical Nurse · Increased Pay Rates · Full Time or Part Time Positions Available · Shift Differential Pay- $5/hr · Great Benefits · Daily Pay Options · Kensington Care & Rehab Center is a pillar in the community of Wakesha, WI. We approach every day with one goal ...

  • Kensington Care & Rehab Center

    Certified Nursing Assistant

    2 weeks ago

    Kensington Care & Rehab Center Waukesha, WI, United States

    NOW HIRING (CNA) CERTIFIED NURSING ASSISTANT- APPLY TODAY · Competitive Wages/Daily Pay/Shift Diffs · Great Benefits Pkg - Health/Vision/Dental · Kensington Care & Rehab Center is a pillar in the community of Waukesha, WI. We approach every day with one goal: To improve the lives ...

  • Optum

    Urgent Care Center

    1 week ago

    Optum Milwaukee, WI, United States

    5,000 Sign on Bonus for External Candidates · Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an in ...

  • Crossroads Care Center of Pewaukee

    CERTIFIED NURSING ASSISTANT-

    5 days ago

    Crossroads Care Center of Pewaukee Waukesha, United States Part time

    Crossroads Care Center of Pewaukee - 1st and 2nd shift CNA's full time spots now open · $1250 Sign on bonus for Full time position · Are you looking for a new, exciting, and rewarding career in healthcare? · Crossroads Care Center of Pewaukee is the perfect place to start your ca ...

  • Crossroads Care Center of Pewaukee

    CNA / Med Tech

    4 weeks ago

    Crossroads Care Center of Pewaukee Waukesha, United States

    Crossroads Care Center of Pewaukee - 1st 2nd and 3rd shift available full and part-time. · Sign on bonus for full-time position $2,000 · About us: Crossroads Care Center of Pewaukee is a 120-bed skilled nursing facility located in Pewaukee conveniently off I-94. Offering a home ...

  • Crossroads Care Center of Pewaukee

    Full Time Maintenance Director

    1 week ago

    Crossroads Care Center of Pewaukee Waukesha, United States Full time

    The Maintenance Director is responsible to maintain through a variety of maintenance duties so that a clean and safe environment is maintained for residents, team members and visitors. · Essential Duties: · Inspect facility and equipment to determine need and extent of service, ...

  • Global Channel Management

    Customer Care Call Center

    2 weeks ago

    Global Channel Management Milwaukee, United States

    About the job Customer Care Call Center · Customer Care Call Center needs 1 year in telephone customer service or related experience · Customer Care Call Center requires: · Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM 5:00 PM. Overtime m ...

  • Bright Horizons

    Child Care Center Cook

    1 week ago

    Bright Horizons Racine, United States

    Child Care Center Cook · Bring your cooking talents and kitchen management skills as a Cook at Bright Horizons. You'll plan menus, prepare meals, and order inventory as you make a real difference in the lives of children, families, and staff. · No nights or weekends Must be ava ...

  • Serenity Health Care Center

    Health Coach/nutritional Background

    1 week ago

    Serenity Health Care Center Waukesha, United States

    **Health Coach/Nutritional Background** · Do you have a passion for health, wellness, personal growth, and for transforming lives? Do you want to empower people to take back their health? Can you bring out the best in others by helping them work through their blocks? At Serenity ...

  • Kensington Care & Rehab Center

    Receptionist

    1 week ago

    Kensington Care & Rehab Center Waukesha, United States

    **Receptionist** · - Full Time · - 8am-4:30pm · - Monday-Friday · - Experience handling funds, Microsoft Office Applications Required · **Kensgington Care & Rehab **is a pillar in the community of Waukesha, WI. We approach every day with one goal: To improve the lives we touch th ...

  • Froedtert Hospital

    primary care physician- greendale health center

    5 days ago

    Froedtert Hospital Greendale, United States

    Join Froedtert & MCW Health Network and become a catalyst for change and an advocate for innovation Our renowned health system includes 10 hospitals, nearly 2,000 physicians and over 45 health centers and clinics offering a dynamic environment for physicians to excel. You'll have ...

  • FROEDTERT HEALTH

    primary care physician- greendale health center

    1 week ago

    FROEDTERT HEALTH Greendale, United States

    Join Froedtert & MCW Health Network and become a catalyst for change and an advocate for innovation Our renowned health system includes 10 hospitals, nearly 2,000 physicians and over 45 health centers and clinics offering a dynamic environment for physicians to excel. You'll have ...

  • Crossroads Care Center of Pewaukee

    State Certified Med Tech

    2 hours ago

    Crossroads Care Center of Pewaukee Waukesha, United States

    **1**st** 2**nd** and 3**rd** shift available full and part-time.** · **_Sign on bonus for full-time position $2,000_** · About us: Crossroads Care Center of Pewaukee is a 120-bed skilled nursing facility located in Pewaukee conveniently off I-94. Offering a home like environment ...