- Provide exceptional service to all customers
- Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in IDX and update as necessary
- Collect appropriate co-pays and adhere to all cash handling policies
- Schedule appointments as necessary, verifying correct visit type and primary care provider
- Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
- Work with back-office staff to ensure smooth patient flow
- Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
- Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
- Performs other duties as assigned
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at:
- High School Diploma/GED (or higher)
- BLS certified (or ability to obtain certification within 30 days of hire)
- 1+ years of customer service experience
- Intermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)
- Ability to travel 25% of the time with an independent means of transportation during work hours for job related tasks
- Able and willing to work in various locations in the area
- 1+ years of experience in a health care setting
- 1+ years of experience with insurance programs and basic managed care principals such as referrals and prior authorization
- Knowledge/understanding of CPT/ICD-10 coding
- Experience working with an electronic health record
- Medical office setting experience
- Knowledge of medical terminology
- Bilingual in Spanish/English
- Ability to multi-task
- Excellent communication skills and phone etiquette
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Associate Patient Care Coordinator - Henderson, United States - UnitedHealth Group
Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Location: 3175 St Rose Parkway, Henderson, NV with the ability to travel 25% of the time to local offices.
Hours: Monday - Friday, 6:30am - 5:30pm (8hr. shifts/40hrs. per week). Supervisor will determine schedule.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #red
