Service Manager for Bentley Trucking Company - New Castle, United States - Bentley Truck Services Inc

Bentley Truck Services Inc New Castle, United States

3 weeks ago

Description

For over 30 years Bentley Truck Service has been a full-service commercial truck dealership offering commercial truck leasing, truck rentals, new and used truck sales, parts, and service. Bentley Truck Services is an authorized dealer for Isuzu Commercial Trucks, Hino Trucks, Mitsubishi Fuso, and Workhorse Trucks. We have locations in Northeast Philadelphia, South Philadelphia, and Landenberg in PA, Logan Twp. & Maple Shade in NJ, New Castle, Delaware and Miami, Florida.

We are seeking an experienced Service Manager to lead our companys service department and manage customer interactions. Their primary duties include overseeing other members of the service team, developing, and implementing service procedures and maintaining customer relationships. This is an excellent opportunity for someone who is looking for long term growth and opportunity.

**Benefits:**

Sick/PTO

Paid Holidays

Competitive Wage

Generous 401k match.

Medical, Dental, Vision

Employee Referral Bonus

Company Paid Life Insurance

Supplemental Life, LTD, STD, Critical Illness, and Accident Insurance

**Responsibilities:**

Schedule service appointments, reviews recall and PM reports.

Provide a complete and accurate written cost estimate for labor and parts.

Writes up customer's vehicle problems accurately and clearly on repair order.

Greets customers in a timely, friendly manner and obtains vehicle information.

Checks on progress of repair throughout the day and works closely with shop foreman and service technicians.

Refers to service and warranty history, inspects vehicle, and recommends additional needed service.

Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out.

Checks on progress of repair throughout the day and Works closely with shop foreman and service technicians.

Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.

Hire, train, motivate, counsel, and monitor the performance of all service department staff.

Other duties assigned.

**Qualifications:**

Computer skills required.

Excellent managerial skills.

Experience in the automotive/truck field.

Persuasiveness and sales-closing abilities.

Ability to pass pre-employment drug screen.

Great attitude with a high-energy personality.

*Bentley Truck Services is an Equal Opportunity Employe* r

**Apply for Service Manager for Bentley Trucking Company**

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