Client Care Coordinator- Scheduler - Desert Sands San Antonio, Texas, United States
4 hours ago
Job description
DescriptionClient Care Coordinator – Non‑Medical Home Care
Location: San Antonio
Employment Type: Part-time/Full-Time
Industry: Non‑Medical Home Care / Senior Care
About Us:
We are a local, compassionate, client‑focused home care agency dedicated to helping seniors and adults maintain independence, dignity, and quality of life in the comfort of their homes. Our team is growing, and we're looking for a highly organized, people‑centered Client Care Coordinator to join us. River City Home Care has been serving the San Antonio and surrounding areas for 20 years
Position Summary
The Client Care Coordinator serves as the central connection between clients, caregivers, and the agency. This role ensures that clients receive exceptional service, caregivers are supported, and schedules run smoothly. The ideal candidate is detail‑oriented, empathetic, and thrives in a fast‑paced environment. This position will be required to cover the after hours on-call phone on a rotating schedule. The Client Care Coordinator reports to the office and is not a remote position.
Key Responsibilities:
Client & Family Support
- Serve as the primary point of contact for clients and families
- Conduct client intakes, care assessments, and ongoing check‑ins
- Maintain strong relationships through proactive communication
- Address concerns promptly and professionally
Scheduling & Staffing
- Create and manage caregiver schedules to ensure consistent coverage
- Match caregivers to clients based on skills, personality, and availability
- Respond quickly to call‑outs, schedule changes, and urgent needs
- Coordinate new client starts and caregiver introductions
Caregiver Support
- Communicate expectations clearly and professionally
- Assist with onboarding, orientation, and ongoing engagement
- Maintain accurate caregiver records and availability
Administrative Duties
- Maintain client files, care plans, and documentation in accordance with State regulation requirements
- Assist with recruiting and onboarding new hires
- Track service hours, schedule changes, and compliance requirements
- Support office operations and collaborate with leadership
- Answers phones and resolves issues or relays information to appropriate parties
Qualifications:
- Experience in home care, healthcare, senior care, or customer service strongly preferred
- Experience in onboarding new hires is preferred
- Strong communication and relationship‑building skills
- Excellent organizational and multitasking abilities
- Proficiency with scheduling software (Wellsky/Clear Care experience is a plus) and basic computer applications are required
- Ability to remain calm and solution‑focused under pressure
- Compassionate, patient, and committed to client well‑being
- Must be able to work well within a team environment
What We Offer:
- Competitive pay
- 401K match
- PTO eligibility after probationary period
- Opportunities for growth and advancement
- Supportive team environment
- Meaningful work that makes a difference every day
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