- Develop, implement, and maintain policies and procedures for default management, including collections, loss mitigation, and foreclosure.
- Provide guidance and support to borrowers, helping them explore solutions to bring their loans current or pursue alternative options.
- Manage delinquency and foreclosure timelines, ensuring all GSE and Agency requirements are met.
- Oversee default reporting to GSEs, Agencies, auditors, regulators, and internal stakeholders.
- Evaluate borrowers for loss mitigation strategies, including repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and potential refinancing.
- Supervise foreclosure and REO processes to ensure operational efficiency and regulatory compliance.
- Collaborate with customer service, internal teams, and external vendors to deliver exceptional borrower experiences.
- Analyze loan data to generate actionable insights that enhance performance and operational effectiveness.
- Lead and support special projects, continuous improvement initiatives, and ongoing compliance training.
- 47+ years of experience in mortgage servicing, with a focus on collections, loss mitigation, and default management.
- Demonstrated success leading mortgage servicing projects and operational enhancements.
- Strong knowledge of GSEs and Agency requirements (Freddie Mac, Fannie Mae, Ginnie Mae).
- Expertise in borrower workout options and default resolution strategies.
- Excellent communication skills, with the ability to collaborate effectively across teams and engage professionally with borrowers.
- Entrepreneurial, proactive, and results-oriented mindset, capable of managing multiple high-impact initiatives.
- Analytical and detail-oriented, translating complex data into actionable insights.
- Comfortable leveraging technology, including AI and machine learning tools, to optimize servicing processes.
- Familiarity with FICS servicing system preferred.
- Bachelor's Degree from an accredited college or university.
-
CapCenter is seeking an experienced mortgage servicing professional to lead the development of a new business line in default management. · Develop policies and procedures for default management. · Provide guidance to borrowers. · ...
Glen Allen Full time1 month ago
-
· CapCenter exists to help clients achieve all their homeownership goals. By bringing mortgage, realty, and insurance services together in one place, we deliver first-in-class service and one-of-a-kind financial benefits—most notably our Zero Closing Cost mortgage. · Founded in ...
Glen Allen, VA, US1 week ago
-
CapCenter is seeking an experienced and entrepreneurial mortgage servicing professional to lead the development of a new business line in default management. · Develop, implement, and maintain policies and procedures for default management. · Provide guidance and support to borro ...
Glen Allen, VA3 weeks ago
-
The Mortgage Servicing Default Claims Processor is responsible for the timely and accurate preparation submission and reconciliation of default-related claims to investors and insurers including HUDFHA VA USDA Fannie Mae Freddie Mac and private mortgage insurance MI companies. Th ...
Glen Allen, VA1 month ago
-
The Mortgage Servicing Default Claims Processor is responsible for the timely and accurate preparation submission and reconciliation of default-related claims to investors and insurers including HUD/FHA VA USDA Fannie Mae Freddie Mac and private mortgage insurance MI companies.Th ...
Glen Allen1 month ago
-
· Company Description · Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonizatio ...
Cox Rd, Glen Allen, VA , USA $45,000 - $75,000 (USD) per year5 days ago
-
The Mortgage Servicing Default Claims Processor is responsible for the timely and accurate preparation submission and reconciliation of default-related claims to investors insurers including HUD/FHA VA USDA Fannie Mae Freddie Mac and private mortgage insurance MI companies. · Thi ...
Glen Allen Full time1 month ago
-
This internship provides a rewarding experience with experience in a professional work environment where professional skills can be developed. · ...
Glen Allen, VA3 weeks ago
-
· At Citizens, we're more than a bank. Here, you'll experience new opportunities, think beyond your role, and make a meaningful impact. Most importantly, you'll feel valued for who you are and supported in achieving what's important to you—personally and professionally. · As the ...
Glen Allen2 weeks ago
-
· At Citizens, we're more than a bank. Here, you'll experience new opportunities, think beyond your role, and make a meaningful impact. Most importantly, you'll feel valued for who you are and supported in achieving what's important to you—personally and professionally. · As the ...
Glen Allen8 hours ago
-
The Home Mortgage Loss Mitigation Service Solutions Manager is responsible for the day to day operation of the department and takes ownership for producing high volume and high-quality work while adhering to investor and regulatory guidelines. · ...
Glen Allen1 month ago
- Work in company
Property Secured Servicing and Default Senior Strategies Professional
Only for registered members
The Property Secured Servicing and Default Senior Strategies Professional will support the delivery of expert support and advice to the business on default management while interpreting and complying with risk policy standards. · * Prepare and present Mortgage performance finding ...
Glen Allen1 month ago
-
Reports To: Vice President, Director, or Associate Director · Primary Function: Responsible for maintaining both the physical and fiscal aspects of a property or a portfolio of commercial properties (i.e. retail, office, industrial, office-medical, etc.) with an emphasis on maxim ...
Glen Allen $150,000 - $300,000 (USD) per year2 weeks ago
-
The Home Mortgage Loss Mitigation Back End Specialist is responsible for managing the customer relationship throughout the loan modification and pre-foreclosure liquidation closeout process. · This role plays a critical part in the final stages of loss mitigation by ensuring accu ...
Glen Allen1 month ago
-
The Collateral Risk Management (CRM) department oversees the collateral ordering and quality assurance processes supporting the Citizens Home Equity and Citizens Mortgage business channels. · Collateral Risk Quality Control Analyst evaluates accuracy of decisions made by CRM Appr ...
Glen Allen2 weeks ago
-
Company Description · Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, ...
Glen Allen $31 - $35 (USD)1 week ago
-
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resou ...
Glen Allen $31 - $35 (USD)1 week ago
-
+The Home Mortgage Loss Mitigation Back End Specialist is responsible for managing the customer relationship throughout the loan modification and pre-foreclosure liquidation closeout process. · +Manage borrower communication and documentation throughout the final stages of the lo ...
Glen Allen, VA1 month ago
-
The Collateral Risk Management (CRM) department oversees the collateral ordering and quality assurance processes. The CRM Quality Control Analyst evaluates the accuracy and appropriateness of decisions made by CRM Appraisal Analysts. · Conduct scorecard-based quality control asse ...
Glen Allen, VA2 weeks ago
-
+ On-time delivery of capital-funded and business-driven projects across Mortgage Servicing—spanning both the performing portfolio and the default portfolio. · + Lead initiative managers/SMEs; coach, set priorities, and build a culture of accountability and continuous improvement ...
Glen Allen Full time1 month ago
-
As the Senior Mortgage Default Strategy Analyst you will provide expert guidance and strategic support to the business on mortgage default management. · ...
Glen Allen Full time2 weeks ago
Mortgage Default Management - Glen Allen - CapCenter
Description
Mortgage Servicing Manager
CapCenter exists to help clients achieve all their homeownership goals. By bringing mortgage, realty, and insurance services together in one place, we deliver first-in-class service and one-of-a-kind financial benefitsmost notably our Zero Closing Cost mortgage.
Founded in Richmond, Virginia in 1997, our mission is to protect clients through life's most important financial decisions and make the homeownership experience simpler, faster, and more affordable by eliminating unnecessary fees, reducing friction, and aligning every service around the client's best outcomes. Our growth has been fueled by thousands of satisfied, repeat clients and a strong reputation built on trust, transparency, and word-of-mouth referrals.
Role Overview
CapCenter is seeking an experienced and entrepreneurial mortgage servicing professional to lead the development of a new business line in default management. This role offers a unique opportunity to shape operations from the ground up, delivering meaningful impact on both business outcomes and customer experiences.
The ideal candidate will have expertise in collections, loss mitigation, and default management, with the ability to design and optimize processes, lead cross-functional initiatives, and ensure compliance with GSE, Agency, regulatory, and corporate standards.
Key Responsibilities
Qualifications
We offer a competitive compensation package to include base salary, annual bonus, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.
-
Mortgage Default Management
Full time Only for registered members Glen Allen
-
Mortgage Default Management
Only for registered members Glen Allen, VA, US
-
Mortgage Default Management
Only for registered members Glen Allen, VA
-
Mortgage Servicing Default Claims Processor
Only for registered members Glen Allen, VA
-
Mortgage Servicing Default Claims Processor
Only for registered members Glen Allen
-
Service Technician
Only for registered members Cox Rd, Glen Allen, VA , USA
-
Mortgage Servicing Default Claims Processor
Full time Only for registered members Glen Allen
-
Intern, Marketing
Only for registered members Glen Allen, VA
-
Senior Mortgage Default Strategy Analyst
Only for registered members Glen Allen
-
Senior Mortgage Default Strategy Analyst
Only for registered members Glen Allen
-
Home Mortgage Loss Mitigation Service Solutions Manager
Only for registered members Glen Allen
-
Property Secured Servicing and Default Senior Strategies Professional
Only for registered members Glen Allen
-
Senior Portfolio Manager
Only for registered members Glen Allen
-
Home Mortgage Loss Mitigation Back End Specialist
Only for registered members Glen Allen
-
Collateral Risk Quality Control Analyst
Only for registered members Glen Allen
-
Service Technician
Only for registered members Glen Allen
-
Service Technician
Only for registered members Glen Allen
-
Home Mortgage Loss Mitigation Back End Specialist
Only for registered members Glen Allen, VA
-
Collateral Risk Quality Control Analyst
Only for registered members Glen Allen, VA
-
Business Execution Manager
Full time Only for registered members Glen Allen
-
Senior Mortgage Default Strategy Analyst
Full time Only for registered members Glen Allen