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    Customer Sucess Representative - West Jordan, United States - The Investors Edge

    The Investors Edge
    The Investors Edge West Jordan, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionSalary: $20 to $30 DOE

    Salary: Salary pay from $40K to $50K DOE with $10K Bonus Annual OTE $50K to $60K- based on experience. Plus Health Care, Life insurance, Vision, Dental, Telemed 100% coverage of families with ZERO deductible or payment. Psychiatry, Therapy and Counseling Coverage. Full 401K with Employee Dollar for Dollar match. Annual profit share.

    Top reasons to work with us: At the Investors Edge your ideas matter- and so do you. We are a small company in business for 20 years, Not Corporate and not Venture Backed (Sorry Plural sight layoffs) . We have collaborative Employees that are passionate, Respectful and have fun working together to Provide Software, Tools, Resource and Funding to the Real Estate investing Industry in 45 States. We love underdogs and help people that otherwise could not get into investing a way they can with our unique offerings. The Investors Edge offers one day work from home each week. Massage chairs, Onsite Gym, Sauna and Showers and you're going to them because we have a Coke Fountain machine with 3000 flavors and a Full kitchen in our Modern Office where everyone has to sit to stand desks ( push button not the stupid hand cranks). No suit or Tie, Relaxed dress. No more walking miles of parking lot to get to a highrise. We have Reserved parking right by our Employee entrance.

    What you will be doing:

    The Mission of this role is to.... Support and retain members by:

    1. Assisting them with resources to make progress and have results
    2. Encourage Members not to give up and keep going and Handle Member Cancel Requests to save the Member.
    3. Help Members to use the platform and resources to find a qualifying property to do a loan application on
    4. Talk about the benefits of our Software and product
    5. Up sale and downscale to different membership programs as needed, to retain members. direction on leveraging our platform. A key part of this role is to build value around our platform and maintain clients on subscription and leveraging our service.

    Key Behaviors Competencies:

    • Resourcefulness/ Initiative
    • Likability
    • Communication Verbal
    • Organization/ Planning
    • Independence
    • Stress Management
    • Enthusiasm/ Passion
    • Persuasion
    • Intelligence
    • Listening

    Experience you need / Key Technical Skills:

    1. CRM- Experience with any CRM "Customer Relationship Management" Bonus If has used Hub Spot
    2. Google Sheets, Excel, Drive -Basic formulas and experience of more than Basic Use. organizing keeping and managing files and permission sharing
    3. Phone Skills: demonstrate a track record of calling and resolving over the phone
    4. Conflict Resolution: Without getting combative or demoralized. Enjoy the challenges of crucial conversations, listening and coming to a resolution
    5. Soft Sales: Offering upgrade options for product and membership
    6. Chat and Tickets; Experience responding to Chat in timely manager and resolving and closing tickets quickly

    #ZR