- Ensures that each employee understands his/her roles, responsibilities, and expectations
- Drives operational and service excellence according to established measures, KPI's and benchmarks
- Develops the team; engaged leadership providing constructive coaching and guidance consistently
- Understand the systems and procedures for directing the daily activity of the branches including order entry, shipping and receiving, safety, inventory control, and all others
- Knowledgeable about the products VTC sells and how those products can be utilized
- Ensure that daily and monthly reporting on individual branch performance based on company standard reports for key metrics, measures, and KPI's
- Participation in periodic business reviews and planning sessions
- Systematically interfaces with customers either on own and/or with Sales staff and Management for relationship building, service delivery issue resolution, sales growth opportunities, etc.
- Region workload is managed efficiently and effectively
- Ensure company's safety program is adhered to
- Embodies company's "Safety First" culture
- Lead an organization of ~20+ full-time associates
- Creating an operational and service-excellence culture
- Creating supportive team environment for all employees
- Ensures the team utilizes systems, processes, and procedures which maximize employee productivity and efficiency while delivering excellent customer service to internal and external customers
- Manage yearly operating expense budgets and capital expense budgets
- Provide yearly assessment on Branch Operating Results; numbers, initiatives, talent assessments, etc.
- Provide monthly reports
- Provide top-grading talent through hiring, training, and development of employees
- Perform other related duties as assigned
- Self-motivated, achievement-oriented, interested in career advancement
- Ability to forge solid relationships with teammates, customers, clients, supplier partners, and operate effectively across a wide range of capabilities and personalities
- Excellent verbal and written communications
- Organized and able to manage multiple priorities effectively.
- Comfortable using measures, KPI's, benchmarks, and financial data to manage the business and excel as a leader
- Cost-Conscious - intense focus on managing costs and improving margins in a small business environment
- Bachelor's degree from an accredited institution or relevant experience in an operationally oriented role is preferred
- 7+ years of experience in operational function such as branch management, customer service, supply chain, warehouse management etc.
- 5+ years of direct management experience of salaried and/or hourly associates
- Experience in applying formal methodologies (e.g. Lean/Sigma) to improve business outcomes
- Experience with working in a cross-functional team environment
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4 weeks ago
Description
Position Summary:
The primary role of the Regional Operations Manager is to ensure branches are running and operating according to company policies and procedures.
Essential Functions:
30% Travel to different facilities
Schedule:
Normal business hours
Supervisory Responsibilities:
Yes
Working Conditions:
Warehouse facility with some time spent in an office environment
Physical Requirements:
Ability to lift up to 70lbs. Standing is required
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
