- CDL or equivalent from another state.
- CDL or equivalent from another state.
Support Services Specialist III - El Paso, United States - City of El Paso, TX
Description
Salary :
$53, $86,010.00 AnnuallyLocation : Various Locations within the City of El Paso, TX
Job Type:
Unclassified
Job Number:
U Department: El Paso Water Utilities
Opening Date: 04/18/2024
Closing Date: 4/23/2024 11:59 PM Mountain
FLSA:
ExemptRequirements MOS Code:
NoneEducation and Experience: A Bachelor's degree or higher in Computer Information Systems, Microcomputer Technology or a related field, and two (2) years of computer hardware and software support experience with local area networks or an Associate's Degree in Computer Information Systems, Microcomputer Technology or a related field, and four (4) years of computer hardware and software support experience with local area networks
Licenses and Certificates:
A valid Texas Class "C" Driver's License or equivalent issued by another state by time of appointment.
General Purpose Under general direction, perform analysis, testing, evaluation and technical support for internal computer systems, desktops and peripheral systems.
Typical Duties Install, configure, test and maintain, monitor and trouble shoot end user workstation hardware and networked peripheral hardware.Involves:
Perform on-site analysis, diagnostics, and resolution of complex PC problems for a variety of end users. Recommend and implement corrective hardware solutions; including off-site repair as needed. Assist with the preparation of reports, procedures and logs to statistically monitor PC performance. Accurately document hardware failure, repair, installation and removal. Monitor and test PC performance and provide performance statistics and reports. Respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. Recommend, schedule and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs. Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. Confer with higher level staff in resolving complex hardware or software problems. Document all trouble reports in help desk software. Support the development and implementation of new computer projects and new hardware installations.
Involves:
Maintain up-to-date knowledge of hardware and equipment projects and new hardware installations. Conduct research on computer products in support of PC procurement and development. Assist in writing technical specifications for the purchase of PC's, networking hardware and related products. Evaluate and recommend hardware products for purchase. Provide training and support to end users and staff on computer operations and related issues. Construct, install and test customized configurations based on various platforms and operating systems. Perform related duties as assigned.
Involves:
Substitute for immediate supervisor or coworkers during temporary absences. Participate as a team member on projects.
General Information For a complete job specification click
Note:
This is an unclassified contract position
Note:
Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received
Note:
Applicants with foreign degrees must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services department prior to submitting them to the Human Resources Department.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete.To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application's employment history.
We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Determined by agreement01 Please select your appropriate level of education and experience form the below options (Select only one).I have a Bachelor's degree or higher in Computer Information Systems, Microcomputer Technology and at least two (2) years of computer hardware and software support experience with local area networks.
I have an Associate's degree in Computer Information Systems, Microcomputer Technology and at least two (2) years of computer hardware and software support experience with local area networks.
I do not have a post High School degree. 02 Do you have a valid USA driver's license? If so, what type of driver's license do you have? Texas Class A03 If your degree is from a foreign university or college it must be translated and certified to a U.S.
equivalent by a third party agency. Have you had your degree translated and certified to a U.S. Equivalent? Yes, it has been translated and certified and I can provide documentation upon a job offer. No, I have not had my degree translated and certified. N/A - my degree is from an accredited U.S. university or college.04 Candidates will be evaluated based on the information provided on both the application and the completeness of the responses to the Supplemental Questions.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
I acknowledge I have read and understand the above information. Required Question