Restaurant Manager - Springfield, United States - Village Inn

Village Inn Springfield, United States

3 weeks ago

Description

Job Description

Job DescriptionCompany Overview

Locally owned since 1965, We have been curing the Ozarks hunger for over 56 years. We strive to create A fun fast-paced rewarding environment for Our guests and team members.

Job Summary

The Restaurant Manager is responsible for assisting the General Manager in supervising restaurant operations activities. The Restaurant Manager works in accordance with the Companys established goals, policies and standards and in support of the General Manager. Primary duty include shift supervision to provide excellent guest service and give guidance to team members in front of house and heart of house as appropriate ensuring quality product, safety and health department compliance.

Responsibilities

Team Members

Maintains a positive workplace environment by personally demonstrating the Vision, Values, and Culture of the
organization for both the guests and team members. Works closely with General Manager to provide specific
feedback to others as needed to encourage appropriate behavior and decision making.
Manages each shift positively with guest focus generating energy throughout shift to work as a team and
encourage compliments and thank yous for jobs well done. Develop ability to adjust management approach as
needed with individuals to provide appropriate motivation.
Provides training and coaching for team members while modeling appropriate dress code and company
standards.
Focuses continued learning on each specific job in the restaurant and begins to demonstrate ability to develop
Team Members to become Certified Trainers.
Executes operational efficiency on scheduled shifts and follows up with assigned training tasks for team
members. Provides excellent guest service.
Communicates professionally and openly with all team members and other managers. Holds pre-shift meetings
daily and monitors work environment to ensure team members are communicating respectfully at all times.
Attends weekly restaurant management meetings and required all team information sessions.
Complies with applicable federal, state, and local laws including working with General Manager in regards to the
selection process and workers compensation incidents. Improves personal knowledge of company procedures.
Seeks future talent to join the organization and assists the GM with selection progress.
Partners with General Manager regarding team member progressive discipline and providing guidance for
improved performance.

Guest Experience and Product

Executes team approach each shift to enthusiastically welcome all guests ensuring quality of operations,
personalized customer attention and team member coaching.
Manages proper execution of all company standard operating procedures, food handling and recipes.
Focuses delivery of quality food and services through the assistance with purchasing and management of food
and non-food items.
Studies standards and shares appropriate knowledge with team members to receive acceptable scores on
external health department inspections and internal quality restaurant evaluation audits.
Receives acceptable scores on all health department and QRE (Quality Restaurant Evaluation) audits while
adhering to company guidelines for financial responsibility.
Works to ensure any guest concerns are quickly addressed, seeking support from other Managers if needed for
resolution.
Participates in local community events and represents the company in a professional manner.
Communicates potential positive local store marketing opportunities

.
Qualifications

Must be 18 years or older
Benefits/Perks
Performance Bonuss
Paid Time Off
Health Insurance
Vision Insurance
Dental Insurance
Reduced entry fee to local attractions

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