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Shift Manager - Gilbert, United States - Super Star Car Wash
Description
We are hiring Shift Managers and Managers in Training who have the desire to learn a new trade.
Super Star has an excellent compensation sturcture including weekly base pay and a bonus plan in place once you are promoted to a Site Manager or Assistant Site Manager position. We offer exceptional medical benefits for all Full-Time employees and provide tuition assistance for continuing your education outside of Super Star.
Apply today to join the Super Star team
Super Star Car Wash is a leader in providing car wash, detail, and lubrication services to customers in Arizona and California. Our mission is to provide fast, high quality, professional service in a friendly atmosphere, along with a smile while creating a reward team member environment.
**Position Summary:**
The Shift Manager is responsible for location/departmental opening and/or closing duties including cash handling procedures, maintaining, cleaning, and preparing facilities. Shift Managers work closely with the General Manager and Assistant Manager to supervise frontline and customer serving positions and maintaining operational standards at a Full Service location.
Much of the workday is spent outdoors, overseeing facility operations, working with associates and building customer relationships. Additional time will be required to complete administrative tasks and monitor sales and labor data generated by the facility POS system.
**Essential Duties/Tasks/Responsibilities:**
***(These responsibilities must be able to be performed with or without reasonable accommodation)***
**Supervisory**
Assist the location manager by providing direction and supervision on site
Work closely with Manager and Assistant Manager
Learn to execute closing duties and follow designated procedures
Ability to work outdoors in ALL weather conditions
Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures and report safety or maintenance issues to management
Understand Quality Control factors associated with customers overall experience, products and services, scheduling and labor cost control with respect to historical performance and seasonality
Communicate effectively at all levels with employees, customers, peers, and management
Motivate employees to complete job tasks efficiently and effectively
Facilitate and assess damage claims
Ensure compliance with all laws, rules, regulations, and policies at Local, State and Federal levels
Delegate authority to employees when appropriate
Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives
Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays
Other duties as assigned
**Operations**
Service vehicles and prepare the vehicles to enter the wash tunnel
Completing tasks associated with location cleanliness such as sweeping, replenishing, mopping, cleaning, and/or minor landscaping work as directed by leadership
Exceed customer expectations by being friendly to customers and handling vehicles with extreme care
Keep the entire property spotlessly clean and organized
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Contributes to team effort by accomplishing related results as needed.
**Minimum Job Requirements:**
Must be at least 18 years old
Experience in car wash, retail, or service capacity
**Knowledge, Skills and Abilities Required:**
Leadership Skills
High Level of Integrity
High Energy Level
Dependability
Professionalism
Service and Sales Focused
Team Orientated
Effective Communication Skills
Problem Solving Ability
**Preferred Knowledge, Skills and Abilities:**
Job knowledge, experience, and/or understanding in the following areas is ***preferred***:
Products and services car wash and detail
Labor management
Customer service and sales
Mechanical aptitude
Industry trends
Risk management
Safety
Basic business P&L statements, POS (DRB) reports, spreadsheets, etc.
Competitive activity
Requires the ability to interact with others, interpret spoken messages and utilize reason to resolve complex problems. Requires keyboarding, hearing and talking, frequent standing and walking, and frequent bending at the waist, twisting of the upper body, kneeling, being mobile on uneven surfaces, squeezing and crouching. Requires frequent lifting and carrying of 1-25 pounds (occasional up to 50#).
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.
*Super Star Car Wash is an Equal Opportunity Employer.*
Company : Super Star Car Wash
Position : Shift Manager
Status : Full Time
Shift : First (Day), Third (Night)
Req # :
Date Posted : December 29, 2021
Location : 7080 S. Power Road, Gilbert, US, AZ, 85297
Job Category : Management