Medical Services Coordinator - Brookhaven
2 weeks ago
Job summary
The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care providing support to patients and psychiatric clinicians ensuring quality customer service to in person and remote patients and clinicians.Operational Excellence:Create a positive work environment be a culture carrier and support in office clinician staff engagement activities to promote LFST culture engagement connection Provide strong customer service responding quickly appropriately to patient needs being prepared to manage potentially difficult emotional situations Communicate with peers clinicians patients in ways that support patient care clinician satisfaction Patient Support Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations lab orders letters for patients records requests coordination of needed patient forms paperwork i.e FLMA Facilitate communication as needed between the patient medical staff pharmacy Ensure accuracy of patient pharmacy information in the medical record Scan all hard copy correspondence into patents EHR record Assist patents with telehealth access Patient Portal issues troubleshooting Immediately handle any urgent requests triage patent issues resolution direct correct departments escalate assistance Assist in coordination external referrals patent care Clinician Support Provide general clinician support assist clinicians administrative questions duties sending letters faxes Coordinate with clinicians pertaining any additional patent questions Aid psychiatric clinics termination process patents needed termination letter external referral AMD status etc Required Skills Abilities Ability multitask prioritize duties supporting delivery high quality patent experience Ability work independently team member Strong communication skills written verbal Proficient using Computer Software Applications Microsoft Office EMRs Comfortable handling sensitive confidential Information HIPAA Education And Experience High School equivalent required associates bachelors degree preferred years experience healthcare operations customer service similar role setting preferred Professionalism Decision making Responsibilities Behave Ethically Understand ethical behavior business practices ensure own behavior others consistent these standards align values company Build Relationships Establish maintain positive working relationships others internally externally achieve organizations goals Work cooperatively effectively others set goals resolve problems make decisions enhancing organizational effectiveness Growth Mindset Actively look improving processes performance Assess problem situations identify causes gather process relevant information generate workable solutions recommendations resolve problem Flexibility Adaptability Willingness flexible responsibilities easily adapt companys needs Organization Attention Detail Set priorities develop work schedule monitor progress towards goals track details data information Understand need accurate information data entry communication patents clients staff Conflict Resolution Work cooperatively effectively others resolve problems express disagreements way not attack disparage impact patent care Physical Requirements Employee regularly sit stand bend talk hear frequently walk employee must lift move objects up pounds Specific vision abilities include close distance color peripheral depth adjust focus LifeStance provides compensation range benefits good faith believes might pay offer position LifeStance reserves right ultimately pay less posted range offer additional benefits depending circumstances related applicants sex other protected local state federal law LifeStance equal opportunity employer celebrate diversity fully committed creating inclusive work environment employees Learn more Diversity Equity Inclusion at LifeStance
Job description
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