- Provide responsive, professional support to interior designers and architects across email and internal systems
- Assist with account setup, access and required documentation
- Troubleshoot and resolve non-sales questions related to access, orders and logistics
- Ensure all communications are accurate, consistent and aligned with Farrow & Ball brand standards
- Serve as first-line support once inquiries are triaged from the Sales team or assigned from Customer Service team
- Escalate issues appropriately and follow through to resolution
- Share product education, application guidance and best practices as needed
- Capture A&D feedback and recurring issues, and surfaces insights to internal teams
- Support a consistent, premium experience for the A&D community at every touchpoint
- A&D customers feel supported, informed and confident working with Farrow & Ball
- Support inquiries are resolved accurately and in a timely manner
- Issues are escalated thoughtfully and followed through to completion
- Feedback and recurring themes are clearly documented and shared internally
- Sales teams can remain focused on selling and relationship-building
- 1-3 years of experience in customer service, client support, operations or a related role
- Strong written communication skills with a calm, professional tone
- Highly organized with strong attention to detail
- Comfortable working across systems and tools
- Service-oriented mindset with pride in helping others success
- Interest in design, interiors or premium consumer brands is a plus
- A competitive base salary, reviewed annually based on individual performance
- Eligible for a performance-based bonus scheme
- 15 days PTO increasing with tenure, plus floating holidays
- 401K scheme matched by F&B
- Generous staff discount on F&B products
- Employee Assistance Program with 24/7 support
- Company Sick Pay
- Healthcare, Dental & Vision
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A&D Sales Support Associate - Dallas - Farrow & Ball
Description
A&D Sales Support Associate, Dallas, Texas USAFarrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 80 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
What we expect from you as an A&D Support Associate:
The A&D Sales Support Associate is a junior, individual-contributor role responsible for delivering excellent customer service, operational support and day-to-day assistance for interior designers and architects working with the A&D Sales team. This role ensures our A&D customer segment receives timely, accurate and thoughtful support - while allowing Sales Coordinators and Business Development Managers to focus on pipeline, relationships and growth.
Key Responsibilities:
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Support Associate
Only for registered members Dallas
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Support Associate
Only for registered members Dallas
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Support Associate
Only for registered members Dallas, TX
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Support Associate
Only for registered members Dallas
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Recruiting Support Associate
Only for registered members Dallas, TX
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Operations Support Associate
Only for registered members Dallas, TX
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A&D Support Associate
Only for registered members Dallas, TX
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Client Support Associate
Only for registered members Dallas, TX
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Client Support Associate
Full time Only for registered members Dallas
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Litigation Support Associate
Full time Only for registered members Dallas
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Technical Support Associate
Only for registered members Dallas
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A&D Support Associate
Only for registered members Dallas
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Customer Support Associate
Only for registered members Dallas
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Operations Support Associate
Only for registered members Dallas
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Contract Support Associate
Only for registered members Dallas
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Client Support Associate
Only for registered members Dallas, TX
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Client Support Associate
Only for registered members Dallas, TX
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Telemedicine Support Associate Analyst
Only for registered members Dallas, TX
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Financial Support Associate II
Only for registered members Dallas, TX, United States
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Associate Customer Support Specialist
Only for registered members Dallas, TX
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Associate Deskside Support Technician
Only for registered members Dallas, TX