Client Support Specialist - Austin - Edlink

    Edlink
    Edlink Austin

    5 days ago

    Description

    Client Support Specialist (Tier 1) | On-Site in Austin

    Who We Are:


    Edlink takes on some of the toughest problems in educational technology. We help turn bad data into good data to make it fast and easy for learning platforms to integrate with school data systems. Our API helps over 60 million people at 5,000 districts & universities get access to the various learning platforms they use.

    We're a small startup located in Austin, Texas (26 team members), but growing fast. We're high-performing, and we tackle the problems that nobody else wants to take on. The ideal candidate will not just be an employee; they will be among the first few hires and will have the opportunity to contribute massively to the growth and direction of the organization as a whole.

    What You'll Be Up To:

    • Be the first line of defense and the first point of contact for all of our SMB clients
    • Take charge of the support pipeline, coordinating internal conversations between Client Success, Engineering our clients and their customers.
    • Participate in strategy and planning conversations with the Growth team
    • Develop a deep understanding of our industry, our client personas, Edlink's use-cases and our technology
    • Promote continuous improvement both internally and with clients in the areas of process improvement, response time, customer satisfaction and resolution time
    • Contribute to the vision and mission of Edlink by helping where you can. We are a fast-growing technology company and job requirements are subject to frequent changes
    • Help our customers get the most they possibly can from working with us.

    Who You Are:

    • Experienced in support, sales, or account management, or have transferable skills from other roles or personal projects
    • A strong communicator, clear, thoughtful, and great at making a good first impression
    • Proactive and organized, with a bias toward action and follow-through
    • A quick learner who's curious by nature and eager to grow
    • Great at listening and understanding others' needs
    • Comfortable working in fast-moving, sometimes ambiguous environments
    • Bonus: You've worked with technical products or in a startup setting before
    • Bonus: You enjoy solving problems and making processes better. For customers and for your team

    Who This Role is Perfect For:

    • Miss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles.
    • Have a "non-traditional" background? Maybe you didn't go to college. Maybe you haven't worked in awhile. Maybe your most recent work experience doesn't translate well to a resume. We don't care. If you've got the skills and we believe you're on a good trajectory and just need a chance to run, you'll have a darn good shot at the role.
    • Passionate about scaling & building teams? This role needs someone who's excited to dig into building an environment where our company can help clients succeed.

    What You'll Get:


    Working at an early-stage startup is like getting an MBA. You'll get lots of attention, have lots of responsibility and also lots of autonomy.

    • $45K - $75K D.O.E. + Equity (.2% - .5%)
    • Generous PTO
    • Weekly team lunches
    • No bureaucracy
    • Flexible working hours
    • Health, Dental, and Vision Insurance Options
    • Paid Parental Leave

    Know someone that might be interested?


    #J-18808-Ljbffr

  • Work in company

    Support Specialist

    Only for registered members

    We are seeking a POS Support Specialist to join our Shared Support Practice Team located in Austin Office. · Agent logs receives and tracks trouble tickets assigns them to a technical specialist for action ensures that their tickets are resolved closed out within the ticketing sy ...

    Austin

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    + IT Support Specialist Job summary: HireArt is helping our client find an IT Support Specialist to join its team. In this role, you'll serve as the front-line technical support resource for employees, contractors,and visitors. You'll manage day-to-day user support, · device setu ...

    Austin, TX

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    As our IT Support Specialist, you will interact with Pain Specialists of America employees over the phone, in person, via video conferencing, or through remote sessions to resolve reported issues. · * Meticulously manages hardware and software inventory management and administrat ...

    Austin, TX Part time

    5 days ago

  • Work in company

    IT Support Specialist

    Only for registered members

    Luna Data Solutions seeks immediate contract IT Support Specialist with our client located in Austin, TX. · ...

    Austin

    1 month ago

  • Work in company

    Support Specialist

    Only for registered members

    The Support Specialist at CertifID will have a unique opportunity to join a driven team at a fast-paced SaaS Series C Company and will be key in propelling our organization into our next phase of growth. · The person will move gracefully through high-octane environment with stron ...

    Austin Full time

    2 weeks ago

  • Work in company

    IT Support Specialist

    Only for registered members

    We are hiring IT Support Specialist for one of our clients. Provide excellent customer support in a fast-paced environment Manage Tier 1/2/3 support tickets and following proper escalation paths Provide onsite and remote support for Windows, Mac OSX, iOS, and Android platforms.Ma ...

    Austin

    2 weeks ago

  • Work in company Remote job

    Support Specialist

    Only for registered members

    The Support Specialist will be providing first-level phone support for several retail store locations. · Provides telephone support to end-users on hardware and software issues. · ...

    Austin, TX

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    Luna Data Solutions has an immediate contract position opening for an IT Support Specialist resource. · Assists in installs, provides maintenance and technical support for users. · Performs hardware, software, and applications support and preventative maintenance. · ...

    Austin, TX

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    We are hiring IT Support Specialist for one of our clients in Austin, · TX.Experience supporting both Windows & Linux environments · Solid Windows 7/8/10, Office , Office 365, Android, and Mac experience · 4+ years of administration and support of Enterprise Windows environments, ...

    Austin

    2 weeks ago

  • Work in company

    IT Support Specialist

    Only for registered members

    +We are seeking a dedicated and technically skilled IT Support Specialist to join our growing team. · +Provide timely and efficient technical support to staff across multiple departments. · Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices. ...

    Austin, Texas, United States

    1 week ago

  • Work in company

    Support Specialist

    Only for registered members

    We empower innovators to push the boundaries of software testing, · fostering a global community of continuous learners who pioneer AI-powered, · highly performant, highly secure end-to-end testing tools that accelerate our customers' time to market.The Support Specialist will be ...

    Austin

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    The IT Support Specialist plays a critical role in ensuring seamless technology operations across Convo's global network. · ...

    Austin Full time

    1 month ago

  • Work in company

    Support Specialist

    Only for registered members

    This part-time position will have somewhat flexible hours (initially 10-15 hours per week) but will require some evenings (2-3 Monday nights per month, 6:30-7:30), and occasional weekend events. · Flexible schedule · ...

    Austin, TX

    1 week ago

  • Work in company

    IT Support Specialist

    Only for registered members

    We're looking for someone who communicates clearly, thinks independently, and works fast without cutting corners. Someone who earns trust with clients and collaborates closely with teammates. · ...

    Austin, Texas Metropolitan Area

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    We're expanding our Service Desk team with an IT support professional who helps us maintain the high standards our clients expect.As we continue to grow, · we're looking for someone who communicates clearly, · thinks independently, · and works fast without cutting corners. · ...

    Austin

    1 month ago

  • Work in company

    Desktop Support Specialist or Desktop Support Specialist Senior

    Only for registered members

    The Desktop Support Specialist performs technical support activities and systems support work.The incumbent will provide first-level & second-level support to the TRS user community for complex PC hardware and software related questions; diagnose, document, and resolve hardware a ...

    Austin $60,027 - $77,640 (USD)

    4 weeks ago

  • Work in company

    Peer Support Specialist

    Only for registered members

    +h2>Job summary · LifeWorks of Austin is looking for part-time Peer Support Specialists to join our Peer Services team to assist on site at our Peer-Led Drop-In Center. · Provide client-centered, healing-centered peer support services to diverse individuals who may have experienc ...

    Austin Part time

    1 month ago

  • Work in company

    Member Support Specialist

    Only for registered members

    We are seeking a dedicated Member Support Specialist to join our studio team.This role is key in ensuring a positive and seamless experience for all members. · ...

    Austin

    2 days ago

  • Work in company

    Peer Support Specialist

    Only for registered members

    The primary responsibility of the Peer Support Specialist is to assist clients affected by mental and physical health and/or substance use concerns achieve their desired life outcomes. The Peer Support Specialist provides all services in a person-centered, trauma-informed and lin ...

    Austin

    1 month ago

  • Work in company

    Peer Support Specialist

    Only for registered members

    The primary responsibility of the Peer Support Specialist is to assist clients affected by mental and physical health and/or substance use concerns achieve their desired life outcomes. · Provide all services in a person-centered, trauma-informed and linguistically appropriate man ...

    Austin

    2 weeks ago

  • Work in company

    Peer Support Specialist

    Only for registered members

    The primary responsibility of the Peer Support Specialist is to assist clients affected by mental and physical health and/or substance use concerns achieve their desired life outcomes. · The Peer Support Specialist provides all services in a person-centered, trauma-informed and l ...

    Austin, TX

    2 weeks ago

Jobs
>
Client support specialist
>
Jobs for Client support specialist in Austin