Jobs
>
Corvallis

    9-1-1 Telecommunicator - Corvallis, United States - City of Corvallis, OR

    City of Corvallis, OR
    City of Corvallis, OR Corvallis, United States

    2 weeks ago

    Default job background
    Description
    Position Summary


    Member of the Corvallis Regional 9-1-1 Communications Center (CRCC) team within the City of Corvallis Police Department Professional Standards and Support Division.

    Provide call answering and public safety dispatch services for ten (10) public safety agencies throughout Benton County.

    Answer emergency and non-emergency telephone calls and requests for public safety services; determine the nature of the call and deploy the appropriate personnel and equipment; operate computer-aided dispatch system and various mission-critical communications equipment.

    Coordinate inter-agency and multi-agency public safety responses, ensure responder safety, and respond to needs of community members to safeguard live and property, and to promote community livability.

    Adhere to a Telecommunicator Code of Ethics, maintain proficiency in established policies, procedures, telecommunications equipment and geography of area served.

    Full-time 40 hours per week, CRCCA represented

    12-month probationary period

    The Corvallis Regional 9-1-1 Communications Center operates 24 hours a day, 365 days a year including holidays and weekends.

    Work rotating shift work and/or compressed work schedules, including nights, weekends, and holidays.


    Work mandatory overtime with no notice and/or respond to the workplace when emergency situations warrant including buy not limited to times of civil unrest, natural disasters, and inclement weather.

    Telecommunicators work 5 days a week, 8 hours a day. Our Shifts include days, swings and nights. Schedules rotate every three months according to our association's shift bidding process and operational needs.


    During the training period a trainee can expect to work all shifts (days, swings, and nights) while learning the duties and responsibilities of the position.


    Cert Pay:
    DPSST Intermediate 4.5% DPSST Advanced 8.0%

    Lateral applicants may start at a higher wage depending on experience.

    Proposed Recruitment Timeline for Multiple Positions

    January 18, 2024Recruitment OpensJanuary 29, 2024Initial review & Criticall testing invitations sent; then on-goingFebruary 5, 2024Initial test completion deadline; then on-goingOn-goingOral Boards & Final InterviewsOn-goingBackground/Medical/Drug Screen/PsychAnticipated appointment for positions will be as appropriate

    Essential Functions


    Answers emergency and non-emergency phone calls via multi-line telephones, assesses needs of caller and dispatches police, fire and/or medical response teams and equipment.

    Gives emergency instructions to the caller while responding units are in transit, including emergency medical pre-arrival instructions.


    Processes calls to determine the incident location, nature of the incident, severity (priority), and other information pertinent to the appropriate and safe response to the situation.


    Manages callers; calms and controls callers, communicates with special needs callers, and communicates with callers from diverse demographic backgrounds while providing professional, excellent service as required by policies and procedures.

    Provides instructions to callers to help guard their safety as well as others at the scene. Remains on the phone with callers as situations require.


    Provides instructions to the caller to render medical aid to the sick and injured until the arrival of Emergency Medical Services (EMS).


    Dispatches the appropriate police, fire, EMS and Emergency Management Agency using radio tone paging, Mobile Data Terminal (MDT), CAD text messaging, VHF or 700 MHz radio system, telephone, or other telecommunications devices and software as needed.

    Appropriately transfers or routes calls for service in outside jurisdictions to the appropriate Public Safety Answering Point (PSAP).


    Enters accurate and orderly information into computer systems to generate calls for service; listens and talks to callers while typing information into the Computer Aided Dispatch System (CAD), or recording information on a manual call card.

    Ensures public safety responders have accurate and updated call for service information.


    Processes multiple phone calls, tracks/talks to responders over multiple radio frequencies, updates CAD, tracks /changes field unit status in CAD, runs data base checks, maintains awareness of field situations and what is transpiring in the communications center, assists co-workers when needed and processing requests from field units.


    Maintains working knowledge of geography of 9-1-1 service area; utilizes various electronic or paper maps, determines appropriate emergency response type, jurisdiction, and closest appropriate public safety apparatus (units) to deploy to various situations.


    Maintains knowledge of various mutual aid and automatic aid agreements between 9-1-1 User Agencies and deploys public safety resources as required.


    Maintains "situational awareness," thinks ahead and anticipates needs for resources and/or information to ensure effective, efficient, and timely assistance to public safety responders and the community.


    Monitors and tracks the status of public safety responders; monitors and responds to internal unit tracking and emergency radio ID alarms to ensure responder safety.

    Coordinates and tracks interagency and multi-agency public safety responses.

    Monitors and responds to government entity panic alarms; monitors public safety premise security video cameras.

    Correctly perform various computer operations to access sensitive and restricted law enforcement information systems; correctly disseminate the information.

    Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.

    Obtains and maintains all required certifications for the position.
    Abides by the Oregon Telecommunicator Code of Ethics.


    Works overtime without advance notice and/or responds back to the work place during emergencies and/or to ensure adequate staffing in the 9-1-1 Center to provide efficient, effective service to the public and agencies served.

    Arrives to work, meetings, and other work-related functions on time and maintains regular job attendance.

    Acts ethically and honestly; applies ethical standards of behavior to daily work activities and interactions. Builds confidence in the City through own actions.

    Conforms with all safety rules and performs work in a safe manner.

    Maintains effective work relationships.

    Adheres to all City and Department policies.

    Qualifications and Skills

    Education and Experience

    High school diploma or equivalent.

    Communications centered customer service work experience preferred.

    Knowledge, Skills and Abilities


    Ability to learn the geographic area, community, agency resources, standard operating procedures, and mutual aid agreements by the end of the probationary period.


    Ability to accurately read maps and use various GIS/mapping software to determine appropriate public safety responses and to assist public safety responders locate calls for service.


    Excellent listening skills and the ability to communicate clearly and elicit needed information from emotionally stressed and otherwise challenging callers; ability to adapt and communicate effectively with diverse public.


    Ability to change quickly between essential tasks: process all telephone calls and accurately type pertinent call for service information into CAD while talking to/reassuring caller, simultaneously dispatching and communicating with public safety responders by radio, communicating with/helping co-workers and being aware of what other activities are occurring in the 9-1-1 Communications Center.

    Ability to use text-telephones (TTY) to communicate with speech or hearing impaired callers.

    Ability to establish and maintain good working relationships with co-workers, all 9-1-1 User Agency members and the public.

    Ability to function as an effective member of a close working team.

    Ability to remain calm in emergency situations and relay that composure to callers and field personnel.


    Ability to process, assess, and react to large amounts of information quickly; and to concentrate during periods of high stress.

    Ability to make accurate, logical decisions during various emergency and non-emergency situations.

    Ability to maintain confidentiality and exercise discretion and judgment in dealing with sensitive or confidential information.


    Ability to learn to use a computer to perform the essential functions of the position in a timely and accurate manner.

    Ability to keyboard by touch quickly enough to keep up with the demands of the job.
    Efficiently utilize computers in the performance of the essential functions of the position.

    Ability to learn to use required computer systems, software, and various communications equipment necessary to perform the essential functions of the position.

    Ability to troubleshoot and resolve simple computer and equipment issues.

    Special Requirements

    Ability to obtain and maintain all required state certificates and licenses by the end of the probationary period including:


    • Certification as Department of Public Safety and Training (DPSST) Basic Telecommunicator and Emergency Medical Dispatch
    • LEDS Update/Inquiry level certification
    • CPR and First Aid certification


    Ability to successfully pass a pre-employment drug screen and the Department of Public Safety and Training (DPSST) medical examination that includes vision and hearing tests and a psychological examination.


    Ability to successfully pass a comprehensive background investigation including criminal history check and obtain an Oregon State Police Criminal Justice Information Systems clearance.

    Demonstrable commitment to sustainability.

    Demonstrable commitment to promoting and enhancing equity, diversity and inclusion.

    Ability to work rotating shift work and/or compressed work schedule, including nights, weekends and holidays.


    Ability to work mandatory overtime with no notice and/or respond to the workplace from home when emergency situations warrant, including but not limited to: times of civil unrest, natural disasters and inclement weather.


    The individual shall not pose a direct threat to the health or safety of the individual or others in the workplace.

    How to Apply

    Qualified applicants must submit an online application located on the City of Corvallis website (click on "Apply" above).

    This recruitment is continuous for multiple positions.

    Applicants are encouraged to include a cover letter and resume with the online application; however,resumes will not be accepted in lieu of a completed online application.

    Late or incomplete applications will not be accepted/considered.

    Applicants may reapply and test in Criticall multiple times. Test scores are applicable for up to one year.

    Applicants that fail the Oral Board or Final Interview must wait one year to be eligible to reapply in the current recruitment process.

    An Affirmative Action/Equal Opportunity Employer in Compliance with ADA.
  • City of Corvallis Oregon

    9-1-1 Telecommunicator

    5 days ago

    City of Corvallis Oregon Corvallis, United States

    Member of the Corvallis Regional 9-1-1 Communications Center (CRCC) team within the City of Corvallis Police Department Professional Standards and Support Division. Provide call answering and public safety dispatch services for ten (10) public safety Telecom, Public Safety, Commu ...

  • City of Corvallis, OR

    9-1-1 Telecommunicator

    2 weeks ago

    City of Corvallis, OR Corvallis, United States

    Salary: $ $35.82 Hourly · Location : City of Corvallis, OR · Job Type: Full time regular employee · Job Number: 01141 · Department: Corvallis Police Department · Opening Date: 01/18/2024 · Closing Date: Continuous · Position Summary · Member of the Corvallis Regional 9-1- ...

  • City of Corvallis

    9-1-1 Telecommunicator

    2 weeks ago

    City of Corvallis Corvallis, United States

    Position Summary · Member of the Corvallis Regional 9-1-1 Communications Center (CRCC) team within the City of Corvallis Police Department Professional Standards and Support Division. Provide call answering and public safety dispatch services for ten (10) public safety agencies ...

  • Aldrich

    Telecommunications Regulatory Consultant

    2 weeks ago

    Aldrich Salem, United States

    Job Description · Job DescriptionDescription:About the Position · Aldrich CPAs and Advisors is seeking a Regulatory Consultant for a role pivotal in advising our telecommunications team and clients on regulatory updates and compliance matters who can operate with limited supervis ...

  • Ziply Fiber

    Fiber Optic Technician

    2 weeks ago

    Ziply Fiber Corvallis, United States

    Position Title: Fiber Optic Technician · Non-Union · $20 to $26 hourly DOE · Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth ...

  • First Point Group Inc

    Field Construction Manager-Telecommunications

    3 weeks ago

    First Point Group Inc Salem, United States

    Job Description · Job DescriptionField Construction Managers opportunities available with a major telecom client. · Ensure deliverables are being met and standards and processes are maintained by Service Providers. · Identifies continuous improvement opportunities. · Ability to i ...

  • Oregon State University

    Communications Officer

    2 weeks ago

    Oregon State University Corvallis, United States

    Position Details · Position Information · Department · Dept of Public Safety (QUB) · Position Title · Communications Officer · Job Title · Communications Officer · Appointment Type · Public Safety Professionals · Job Location · Corvallis · Benefits Eligible · Full-Time, benefit ...

  • Titan Industries

    Customer Advisor

    1 week ago

    Titan Industries West Linn, OR, United States Freelance

    **Your start in customer consulting in West Linn, OR** · With passion and dedication, we turn beginners into sales professionals We offer positions in customer consulting for the most successful telecommunications and energy providers in all of Germany. · **Customer Consultant (m ...

  • Sapphire Ventures

    Customer Service Representative

    6 days ago

    Sapphire Ventures Finley, United States

    YoungCapital is the recruiting company that connects candidates with suitable companies. Our recruiters are always available to support you throughout the application process and during your entire collaboration. YoungCapital is the recruiting company that connects candidates wit ...

  • Eclipse Enterprises

    Employee (m/f/d) for financial accounting, human resources and time management

    3 weeks ago

    Eclipse Enterprises Finley, United States

    Take advantage of our over 40 years of industry experience in the greater Munich area. Through us, you will gain access to successful companies and well-known market leaders through personnel placement or temporary employment. · We are currently looking for a clerk (m/f/d) for th ...

  • Data Electronic Devices

    Material Handler

    3 weeks ago

    Data Electronic Devices Salem, United States

    Data Electronic Devices, Inc., an Emerald Technologies company has an exciting opportunity for a **Material Handler **to join our team. The Material Handler will verify and manage materials and transactions to ensure a timely transition to the production floor including shortages ...

  • Data Electronic Devices

    Shipper

    2 weeks ago

    Data Electronic Devices Salem, United States

    DataED (an Emerald Technologies company) has an exciting opportunity for a Shipper** **to join our team The Shipper is responsible to pull, pack, transact and prepare for delivery electrical assemblies and components, ensuring accuracy and timeliness in all job functions. · At Em ...

  • Data Electronic Devices

    Kitter (1st & 2nd Shift)

    2 weeks ago

    Data Electronic Devices Salem, United States

    DataED (an Emerald Technologies company) has an exciting opportunity for a Kitter** **to join our team The Kitter is responsible to pull and verify electrical components into a kit from a work order, ensuring accuracy and timeliness in all job functions.At Emerald Technologies ea ...

  • Data Electronic Devices

    Program Manager

    2 weeks ago

    Data Electronic Devices Salem, United States

    DataED (an Emerald Technologies company) has an exciting opportunity for a **Program Manager** **to join our team This position is responsible for communication and management between DataED and the end customer to ensure customer needs are met. Ensures all program-related decisi ...

  • Data Electronic Devices

    Human Resources Business Partner

    3 weeks ago

    Data Electronic Devices Salem, United States

    -DataED (an Emerald Technologies company) has an exciting opportunity for a **Human Resources Business Partner** **to join our team Our company is seeking a Human Resource Business Partner to provide tactical and strategic support in all areas of HR, including payroll, compliance ...

  • WorkSource Oregon

    Communications Officer

    3 weeks ago

    WorkSource Oregon Corvallis, United States

    Minimum/Required Qualifications High school diploma, or equivalent Law Enforcement Data Systems (LEDS) certification, OR ability to obtain within sixty (60) days of hire. Possess DPSST Telecommunications certification OR ability to obtain within 18 months of hire. Proficiency wit ...

  • Life Sciences Recruiting Group

    Director of Finance

    3 weeks ago

    Life Sciences Recruiting Group Corvallis, United States

    Job Description · Job Description · This is a rare opportunity to join a fast growing local telecommunications company as the Director of Finance/ Controller in the · Corvallis/Philomath · OR area. · This is a confidential search. · More will be shared when you apply as thi ...

  • Alyrica Networks Inc

    Senior Accountant

    3 weeks ago

    Alyrica Networks Inc Corvallis, United States

    Company Background · Alyrica Networks is an Internet Service Provider in the Mid-Willamette valley that services its customers through both wireless and fiber solutions. At Alyrica our mission is to be the best customer experience in telecommunication. We believe in building a g ...

  • The Corvallis Clinic

    Clinic Call Center Representative

    3 weeks ago

    The Corvallis Clinic Corvallis, United States

    Compensation: $ $20.75 per hour (depending on years of experience) · Summary: · The Clinic Call Center Representative is the first point of contact at the Corvallis Clinic to help find solutions to questions and various inquiries that impact patient care and our clinical staff. T ...

  • Crimson Technologies

    Sales professional

    1 week ago

    Crimson Technologies Millersburg, OR, United States Freelance

    **Your-Entry** supports well-known partner companies in the telecommunications and energy industries with their personnel search for personal customer consulting in Millersburg, OR. We offer everyone the opportunity to enter the sales field · You are an absolute sales professiona ...