Client Service Analyst, Travel - tyler, United States - CHRISTUS Health

Description

The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner.

The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests.

The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs.

Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software.

This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance.

Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical
Collaborates across project borders with other teams. Provides oversight and project management to assigned tasks.

Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas.

Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources.

Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.

Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions.

Responsible for completing working level gap analysis, and providing recommendations.
Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Adhere to organization standards for system configuration and change control.
Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members.
Collaborate and develop strong relationships with end user communities, customers and business partners.

Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.

Coordinates code changes with appropriate vendor related to financial and business application issues.
Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues.
Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.

Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.

Follows strict change management processes ensuring proper approval, testing, and validation of system changes.
Is a team player and able to proactively communicate issues and concepts to project leadership.
Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables.
Manages medium complexity projects/requests. Proactively evaluates all new release and functionality of applications.

Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.

May be required to travel to perform duties.
May be required to work long hours during critical problems and on-call rotation.
Assist in preparation and conducting of continuing formal or informal training session for users and co-workers.
Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems.
Ability to present complex data in meaningful method, i.e., Proficient in Microsoft applications including Word, Excel, and PowerPoint
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Works in a team setting, sharing information and assisting other junior level team members
Works under minimal supervision, uses independent judgment requiring analysis of variable factors
Collaborates with senior team members to develop approaches and solutions
Mentors and may train team members within own functional or application

For Epic Analysts:
Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date)
Certifications or Proficiencies must stay current by maintaining new version training

Full Time

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