- Promote and represent the corporate culture and core values in all aspects of your job duties.
- Answer the main and help desk phone lines and direct calls accordingly
- Discuss issues with clients to determine the issue and its urgency
- Dispatch to client sites to troubleshoot issues and install new equipment
- Resolve Tier 1 and Tier 2 issues quickly and efficiently
- Set client expectations regarding each ticket/issue
- Create tickets for incoming phone calls
- Engage in email correspondence with clients
- Updating configuration records and client documentation regularly
- Receive and sign for office deliveries
- Other duties as assigned
- Ensures client satisfaction
- Communicates regularly with the Service Desk Manager regarding recurring issues and signs of frustration from clients
- Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
- Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
- Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group-solving situations.
- Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
- Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem-solving situations.
- Analytical Skills - Ability to use thinking and reasoning to solve a problem.
- Ability to work with minimal management.
- After-hours work is sometimes required and expected.
- Can-do attitude and ingenuity are key attributes for this position.
- Time management skills that allow you to manage multiple clients at one time effectively.
- Patience, foresight, and confidence are character traits that are beneficial for this position.
- Experience: 2-3 years of experience working in Desktop and Server Support roles, which include the following:
- General Virtualization
- Image-based backup and restore technologies
- Ticket-based support system with time tracking
- Strong understanding of Networks and Firewalls
- New workstation and server setup and configuration
- Office365 and other cloud technologies
- Microsoft Technologies: Windows 2016 and higher, Windows, Microsoft Office 2016 and later, Office 365 (Portal, Exchange)
-
Service Desk Engineer
2 days ago
Stagwell Global, LLC New York, United StatesAbout Us · Stagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the world's most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take g ...
-
Microsoft Help Desk Engineer
3 days ago
Data Pros New Jersey, United StatesCompany Description · Data Pros is an IT Outsourcing & Managed Services Provider that specializes in helping small and mid-market companies migrate to The Cloud. As a Managed Microsoft Partner, we have a strong specialization in Cloud Computing and are a member of the Microsoft S ...
-
Help Desk/MAC Engineer
2 weeks ago
Lincoln IT New York, United StatesJob Overview · We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. · Responsi ...
-
Help Desk/MAC Engineer
15 hours ago
Lincoln IT New York, United StatesJob Description · Job DescriptionJob Overview · We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows e ...
-
Field Service and Service Desk Engineer
4 days ago
Closed Loop Partners Jersey City, United StatesLocation: Hybrid / Tristate Area (visits to Brooklyn and Jersey City locations) · Balcones, an emerging leader in the municipal recycling industry, was established in 2003 and has quickly become the cornerstone of the New York City curbside recycling program. We process 100% of ...
-
Field Service and Service Desk Engineer
1 week ago
Closed Loop Partners, LLC Jersey City, United StatesJob Description · Job DescriptionLocation: Hybrid / Tristate Area (visits to Brooklyn and Jersey City locations) · Balcones, an emerging leader in the municipal recycling industry, was established in 2003 and has quickly become the cornerstone of the New York City curbside recycl ...
-
Trading Desk Operations Engineer
1 month ago
Jane Street New York, United States Full timeAbout the Position · We are looking for a Trading Desk Operations Engineer (TDOE) to help us manage the operational side of the trading desk. We'll rely on you to monitor trading tools, manage and update complex spreadsheets, optimize our existing processes, and develop new tools ...
-
Telecom Engineer/Service Desk Consultant
3 weeks ago
Experis New York, United StatesJob Title: Telecom Engineer/Service Desk Consultant (VoIP) · Location: Remote but must live in Minnesota · Pay Range: $30-40/hr W2 · Duration: 2-year contract · What's the Job? · Our client in the education industry is seeking 2 Service Desk Consultants to assist in their communi ...
-
Talan New York, United StatesJob Description · We are currently seeking a talented Software Engineer to join our team in the role of Fixed Incomes Desk Analytics & Support Engineer. The ideal candidate will have expertise in quantitative finance , particularly in Fixed Income products , and possess strong pr ...
-
Service Desk Engineer
3 weeks ago
Green Key Resources New Providence, United StatesWe are working on a full-time direct hire role for a trusted client of ours, this position will be hybrid out of the northern New Jersey area. · Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. · The id ...
-
Financial Technology Recruitment Consultant
3 days ago
Higher Group New York, United StatesNYC - Financial Technology Recruitment - $75k-$120k salary % Commission · ✓ Base salary from $75,000 to $130,000 · ✓ Commissions starting at 50% and increase to 60% · ✓ $60,000-$120,000+ fees (average $80,000) · ✓ Flexible work-from-home options · ✓ Specialized in Financial Techn ...
-
Commerical Estimator
1 week ago
ABCO HVACR Supply + Solutions New York, United StatesJob purpose: To drive and promote estimating and project fulfillment of applied products and product lines sold by ABCO. This will directly contribute to ABCO's mission of exceeding customer's highest expectations by: · Managing ABCO AER HVAC Projects from inception to completion ...
-
Goldman Sachs New York, United StatesSenior Software Engineer · What We Do · At Goldman Sachs, our Engineers don't just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engine ...
-
Java Equities Algo Engineer
4 days ago
McGregor Boyall New York, United StatesJava Equities Algo Engineer - US Investment Bank, New York City - up to $150ph · One of the market-leading US Investment Banks requires an experienced Java Algo Engineer to join their Equities Trading Desk to support the continued enhancement of the core Algo trading engine. Hand ...
-
Quantitative Strategist
1 week ago
C2R Ventures New York, United StatesTop Hedge Fund is looking for a Software Developer that will act as a Strategist to various Front Office trading teams. · You will be part of a Front Office team that is well-positioned to make a significant and visible impact on different trading teams and businesses. · You will ...
-
Quantitative Developer
1 week ago
Algo Capital Group New York, United StatesQuantitative Developer · Our client is a market-leading Hedge Fund headquartered in New York seeking a Quantitative Developer to join the globally experienced Options Trading Desk. The firms team integrates innovative technology and trading strategies, while utilizing a sophistic ...
-
Quantitative Desk Strategist
4 weeks ago
Centiva Capital New York, United StatesJob Title: Quant Desk Strategist · Company: Centiva Capital · Location: New York, NY · Job Type: Full-time · Centiva Capital, LP ("Centiva" or the "Firm") is a global alternative investment management firm headquartered in New York City with additional offices in London, Paris, S ...
-
Financial Software Engineer
3 weeks ago
Northbound Executive Search New York, United StatesOur client is a globally renowned asset management firm with over $70 billion in AUM. They're headquartered in NYC where they are looking to grow headcount. · They are currently seeking a financial engineer that would be helping to build out data and risk initiatives for their cr ...
-
Software Engineer
3 weeks ago
Goliath Partners New York, United StatesNEW EXCLUSIVE: SENIOR SOFTWARE DEVELOPER (C++) · Experience in C++ Development REQUIRED (4+ Years in Industry) · Goliath has retained an exclusive role with a well known Proprietary Trading Firm out of NYC. This is a unique opportunity to join a growing desk early on and learn fr ...
-
Pre-Trade IT Support Engineer
2 weeks ago
New Millenium Consulting New York, United StatesJob title: Pre-Trade IT Support Engineer · Job type: Contract long-term · Job Location: New York, New York (hybrid- 3 days/ week) · A global investment bank is seeking a Pre-Trade IT Support Engineer. The Global Markets Pre-Trade IT team is responsible for providing Global Macro ...
Service Desk Engineer - Newark, United States - Continuous Networks
Description
Job Description
Job DescriptionThis position's purpose is to provide initial service response while upholding excellent customer service standards to our clients. Service Desk Support Engineers serve as the front line in receiving support tickets and calls. This individual is responsible for quickly triaging all reactive support tickets, diagnosing and resolving Tier 1 & Tier 2 issues, and escalating Tier 3+ issues quickly to the appropriate team member. Service Desk Support Engineers are the face of the company for existing clients and are often dispatched to client locations to assist with support issues and onsite projects. Service Desk Support Engineers are presented with opportunities for growth, and learning opportunities in organizational operations, customer satisfaction/retention, and I.T. technical skills.
Acceptable Performance
To accomplish this job successfully, an individual must be able to perform the assigned duties according to the acceptable standards established for the job role. The Service Desk Support Engineer must be able to complete each essential job function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Role and Responsibilities
Skills & Abilities
Qualifications and Education Requirements (Preferred, not required)
In 2012, Hurricane Sandy had a huge impact on our community and our customers. They came to us for services like business continuity, which needs close collaboration to implement successfully. We discovered that we thrive delivering services that require strong personal relationships with a lower number of customers.
Company Description
Continuous Networks started in 1997 as an early adopter of web hosting, providing cloud services years before the term was in use and long before Amazon's AWS or Microsoft's Azure were on the market.\r\r
In 2012, Hurricane Sandy had a huge impact on our community and our customers. They came to us for services like business continuity, which needs close collaboration to implement successfully. We discovered that we thrive delivering services that require strong personal relationships with a lower number of customers.