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    Front Desk/Host - Concord, NC - Dave & Buster's, Inc.

    Dave & Buster's, Inc.
    Dave & Buster's, Inc. Concord, NC

    3 weeks ago

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    Description
    Job Description:

    We offer a unique experience that's always changing. You'll have flexible schedules to accommodate school or other jobs, and you'll work with awesome co-workers.

    Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

    Front Desk/Host Position:

    Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming.

    • Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
    • Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones.
    • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
    • Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
    • Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
    • Reviews the cleanliness and organization of the Front Desk and Host station.
    • Ensures all menus are stocked and properly cleaned and maintained.
    • Checks for restocking of necessary supplies.
    • Brings all areas up to standard.
    • Discusses problem areas with Manager
    • Conducts merchandise inventory during and after shift, if applicable.
    • Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
    • Notifies Manager of any Guest that is perceived to be unhappy.
    • Assists other Team Members as needed or as business dictates
    • Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
    • Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
    • Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
    • Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
    • Delivers silverware as Guests are seated.
    • Makes timely and accurate calculations of bill transactions.
    • Greets and assists Guests efficiently and with a smile while processing transactions.
    • Is responsible for the reconciliation of any monies from their banks.
    • Completes 'To Go' order transactions for Guests and ensures accuracy.
    • Sells merchandise from the Front Desk, if applicable.
    • Must be friendly and able to smile frequently.
    • Restaurant, retail, or cashier experience preferred, but not required.
    • Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
    • Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
    • Must demonstrate ability to read and communicate in English.
    • Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
    • Must be skilled at calmly responding to dis-satisfied Guests and calling issues to Manager's attention.
    • Must be at least 16 years of age.

    Requirements:

    The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Work days, nights, and/or weekends as required.
    • Work in noisy, fast paced environment with distracting conditions.
    • Read and write handwritten notes.
    • Lift and carry up to 30 pounds.
    • Move about facility and stand for long periods of time.
    • Walk or stand 100% of shift.
    • Reach, bend, and stoop frequently.

    We are an equal opportunity employer and participate in E-Verify in states where required. Dave & Buster's, Inc.


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