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Corpus Christi

    Customer Service TXU - Corpus Christi, United States - Smoothstar Tech

    Smoothstar Tech
    Smoothstar Tech Corpus Christi, United States

    3 weeks ago

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    Description
    Smoothstar Tech is hiring qualified canindates for work from home customer service position with TXU Energy. Agents customers by providing product and service information; resolving product and service problems.
    Customer Service Representative Job Duties:
    • Review, analyze and respond to customer billing inquiries.
    • Resolve customer issues or questions
    • Processing payment deferrals.
    • Attempt to save customers who may be moving, unhappy with the plan or current rate
    • Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
    • Accurately enroll the customer in the correct plan
    Customer Service Representative Job Qualifications:
    • 1 year of customer: call center, retail or helpdesk.
    • Strive to resolve the customer issues on the first call
    • Demonstrate knowledge of TXU Energy processes and policies .
    • Build trust and rapport with the TXU Customer through clear, respectful interaction
    • Always strive to ensure that overall customer satisfaction remains high, while resolving issues
    • Understand "client call flow" and Texas Utility regulation
    • Ensure no Public Utilities Commission Complaints are filed
    • Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation