Customer Service Representative - Milton, FL
1 day ago
Job description
Job Purpose
- To be responsible for assisting customers by addressing inquiries, resolving issues, and providing information about products or services. They ensure a positive customer experience by delivering prompt, professional, and courteous support.
Tasks
- Serve as the first-line representative, delivering exceptional service that exceeds customer expectations in every interaction.
- Inform customers about route changes and delays, providing timely and accurate updates to keep them well-informed.
- Relay customer inquiries and concerns to the appropriate Operations team members, ensuring prompt resolution and follow-up.
- Maintain up-to-date customer records, ensuring accuracy and consistency across all customer interactions.
- Communicate billing information clearly, explaining bill cycles, and processing payments to assist customers in managing their accounts.
- Respond to incoming phone calls, handling a variety of requests including new accounts, account changes, service adjustments, bulk or special pick-ups, dumpster rentals, and more. Escalate unresolved matters to the Customer Service Manager as necessary.
- Stay current on company service policies, ensuring that you provide accurate and relevant information, even in challenging customer situations.
- Actively engage in training and growth sessions with supervisory staff, fostering continuous learning and improvement.
- Support and embody the company's core values, contributing to a positive and motivated team culture.
- Collaborate with the Customer Service Manager to complete overdue account control tasks and ensure timely account resolutions.
- Assist in gathering metric data and customer information as needed for internal reporting purposes.
Qualifications
- Exceptional verbal and written communication skills to engage effectively with both customers and internal teams.
- Strong organizational abilities with meticulous attention to detail.
- Reliable, trustworthy, and ethical work habits with a commitment to delivering quality service.
- Ability to excel in a fast-paced, dynamic environment, managing multiple tasks efficiently while maintaining focus on customer satisfaction.
- Strong problem-solving skills and a proactive approach to addressing customer needs.
- A collaborative, team-oriented mindset with a passion for shared success and collective goals.
Education & Experience
- High school diploma, GED, or equivalent.
- One to two years of experience in a customer service or office environment.
- Proficiency with Microsoft Office and familiarity with customer service software
- BACKGROUND CHECK REQUIRED
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