- CFS Hotline Specialists answer and receive all abuse and neglect hotline calls and reports coming in via mail, eFax, website, and email.
- Gathers necessary information from incoming callers using professional interviewing skills and knowledge to seek collateral information from others. Provide customer service to callers, collateral contacts and professionals, Law Enforcement and other stakeholders that hotline staff come in contact with on a daily basis.
- Using critical analysis, the hotline specialist will determine the urgency of the call and ensure proper LE and HHS response to immediate safety for children and vulnerable adults. Provides de-escalation and assessment over the phone and referrals to community agencies, resources or other information as needed.
- May be required to work non-traditional hours, shifts and holiday. Assesses and ensures child, youth and vulnerable adult safety, permanency and well-being while making reasonable efforts to solidify, preserve, strengthen and maintain family unity.
- Reviews all accessible information in NFOCUS and other data sources to assess the history and other risk factors involved with the abuse and neglect report. Analyzes all gathered information and apply the SDM Intake tool to make a screening and priority decision and determine any immediate safety action needed. Contacts law enforcement as needed. Distribute all intakes to proper law enforcement and the local DHHS office
- Make all contacts needed for priority 1 intakes and ensure LE is informed of community crime and immediate safety issues. Provides technical assistance and support to the field.
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Child/Family Service Specialist Trainee-Hotline - Omaha, United States - State of Nebraska
Description
The work we do mattersHiring Agency:
Health & Human Services - Agency 25
Location:
Omaha Job Posting
Hiring Rate:
$20.930
Classification Salary Range:
$ $36.19
Job Posting:
JR Child/Family Service Specialist Trainee-Hotline (Evergreen) (Open)
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
Hours are 8p-4:30am Sun-Thursday after Training of 14-16 weeks at 8-5 M-F.
Are you interested in making a difference in the lives of children and families across Nebraska? The Department of Health and Human Services (DHHS) is hiring outstanding individuals to join our Hotline team.
If you are mission-driven, action-oriented, and want to help those in your own community, DHHS is looking for you We are hiring candidates to join our upcoming training classes.
"You have the passion; we have the opportunities - let's make a difference for Nebraskans."Job duties
REQUIREMENTS:
A Bachelor's degree in social work, psychology, sociology, counseling, human development, mental health care, education, criminal justice or another closely related area.
Consideration will be given to applicants who are enrolled in the final semester of their Bachelor's Degree. Promotion to the Child and Family Services Classification is contingent on successful completion of degree requirements and required training.Preferred: 2 Years of child support experience, SDM IA and Intake trained, knowledge of NFocus. At least one year experience working children and families.
Experience in child welfare and/or case management experience, internships with human services/child welfare agencies will also be considered, demonstrated ability to handle high levels of stress and emotionally volatile situations, problem-solving skills, and resiliency to provide excellent written and verbal communication, and ability to effectively manage time and deadlines.
Experience with SDM (Structured Decision Making) and SOP (Safety Organized Practice) a plus.Other:
Ability to provide independent travel to occasional training is required.
Knowledge and understanding of family dynamics, aspects of child abuse and trauma, the principles and practices of case management including assessment, analyzing critical information, plan development and implementation and SDM Assessment and Intake Screening Tool.
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
Check out all that the State of Nebraska has to offer For more information on benefits currently offered to permanent teammates, please visit:
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging.
We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex.
age, national origin, disability, marital status or genetics.Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
