Customer Support Associate - Frankfort, KY
5 days ago

Job summary
The Customer Support Associate plays a critical role in supporting members, providers and agencies by delivering accurate and timely assistance related to the Kentucky Medical Assistance Program.- Handle high-volume inbound call center inquiries related to Medicaid billing and coverage for the Kentucky Medical Assistance Program.
- Communicate clearly and professionally by phone while accurately documenting calls in a call tracking management system.
Job description
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