Salesforce Administrator - Austin - EMS LINQ, Inc

Description

Who We Are:

We're a high-growth software company with a big mission : empowering K-12 district teams to do more with less.

At LINQ, we get K12. That's why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.

Our team? They're talented, committed, and fiercely loyal problem-solvers. At LINQ, you'll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we're attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.

LINQ's Values:

Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.

Deliver Excellence: We consistently exceed our clients' expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.

Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.

Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.

About The Team:

This is an exciting time for the right individual to join LINQ's Business Systems team. Currently in the process of scaling to support all of our users and business partners, this is a great opportunity to begin on the ground floor as our team works to define and shape the future of the applications that run LINQ.

About The Role:

In this highly visible role, you will be collaborating cross-functionally with all of our partners across the business to deliver innovative and scalable solutions that maximize value within the Salesforce platform.

What You'll Be Doing:

• Work with stakeholders and users to define requirements in order to support building new system enhancements
• Work collaboratively with the existing team to refine requirements and design sustainable and scalable solutions which meet business needs
• Provide day-to-day administrative support such as user setup & management, maintenance of assignment rules, escalation rules, notifications, data updates, and queue management
• Perform triage for inbound support cases and assist users toward resolution of issues or escalate bug tickets for review and resolution
• Assist business users in relation to their reporting and data needs
• Proactively identify and implement under-utilized functionality and required system maintenance updates
• Support installation and configuration of both new and existing managed packages and their native integrations

What We Are Looking For:

• 5 years of administrator experience working with Salesforce Sales and Service Cloud
• Expert-level proficiency in all areas of declarative development within Salesforce
• Prior experience with and strong knowledge of Salesforce CPQ+ Salesforce Advanced Administrator Certification (ADM-301)
• Familiarity with Agile development processes

What will Make You Stand Out:

• Strong ability to identify and ask relevant questions when documenting change requests, challenging directly when necessary in an effort to deliver scalable
• Excellent verbal and written communication skills
• Exceptional problem-solving capabilities and understanding of Salesforce best practices
• High attention to detail and interest in ensuring data integrity
• A self-starter with a strong desire to continuously learn and perform the level of research necessary to overcome roadblocks
• Experience managing other downstream GTM Tools

The Tech:

• Our current stack consists of a large number of additional applications which you will have the opportunity to gain exposure to, support integrations for, or work within, including: Gong, HubSpot, Pendo, Qualtrics, Docusign, Zoom Call Center, Responsive, and more.

Travel Requirements:

Less than 10%

Why You'll Love Working With Us

Flex Your Workspace: Work remote from one of our eligible states across the US, or if you're near Austin three days in office a week

Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).

Performance Pays Off: Whether it's a company bonus or target sales commission, your hard work doesn't go unnoticed.

Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.

Paid Parental Leave: Take the time you need to welcome your new addition - We've got you covered

Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.

Giving Back: Feel good while doing good - 16 paid volunteer hours to support the causes that matter most to you. #LINQCares

Benefits That Have Your Back (And Teeth, Too): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA - with contributions from LINQ. Dental perks that even cover braces for the kiddos.

Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.

Grow With Us: Invest in yourself with professional development opportunities to keep leveling up your skills.

Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team

EOE Statement/Accommodation Notice:

As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment

based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law.

To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link:

If you'd like to view a copy of the company's state or federally required affirmative action plans or policy statement, please email HRHelp@ . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@ . This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.

EOE Statement/Accommodation Notice:

LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please email HRHelp@. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.