Receptionist - Charleston, United States - Retina Consultants of Charleston

Retina Consultants of Charleston Charleston, United States

2 days ago

Description

Do you have a passion for helping others and love putting a smile on people's faces? Then you're a great fit for the receptionist position on our team This employee helps the clinics run smoothly by scheduling appointments, greeting and checking in patients, answering phones, maintaining accounts and records, and other tasks as needed.

From the moment the patient walks through our door or calls, they should feel like part of the family.

Whether in person or over the phone, you are typically the first face or voice our patients will see or hear.

Your role in this process is instrumental to the functions of the office. We have eleven office locations in the Lowcountry.

Responsibilities

Helps prepare patient charts for clinic including insurance checks, obtaining authorizations, verifying results are on file when required and confirming scheduling is appropriate for the clinic
Creates a welcoming atmosphere by greeting visitors and patients to the clinic
Checks in and checks out patients in a timely, friendly manner
Manages a multiline telephone system efficiently and politely, minimizing hold time
Schedules testing and procedures for patients as necessary
Comforts patients by answering any questions they may have within the scope of their role
Expedites patient processing by having them fill out forms and assisting when needed
Obtains patient identification and insurance information and entering into electronic health record
Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
Protects patients' right of confidentiality; it is mandatory to have familiarity with HIPAA

Qualifications

Phenomenal customer service skills
Pleasant phone demeanor with the ability to manage calls efficiently
Ability to master ophthalmology and retina terminology with a basic understanding of healthcare terminology
Excellent Verbal and written communication skills
Must be able to multitask effectively; critical time management skills necessary
Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike with poise and proper etiquette
Providing training to both new and experienced colleagues is mandatory
Computer skills required; working knowledge of Microsoft Office Suite mandatory and must type 30+wpm

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