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    • Customer Support Representative - Phoenixville - Midatlantic Employers' Association

    Midatlantic Employers' Association
    Midatlantic Employers' Association Phoenixville

    1 month ago

    Default job background
    Full time
    Description

    Job Title:

    Customer Support Representative - Manufacturing

    About the Role:

    We have a full-time opportunity for a Customer Support Representative with an international manufacturing company.

    The Customer Support Representative has primary responsibility to meet customer needs specific to product information, pricing, availability, order entry, delivery, repair & calibration coordination, and shipping.

    Key Responsibilities:

    Customer Satisfaction:

    • Maximize customer satisfaction rating by gathering customer information, fulfilling customer needs, educating customers on product selection, configuration, options, warranty, repair, delivery, price, and credit options.
    • Professionally handle incoming requests from customers and ensure that issues are resolved promptly and thoroughly.
    • Maintain a balance between company policy and customer benefit in decision-making, handling issues in the best interest of both the customer and company.

    Technical Tasks:

    • Maintain Customer Accounts in SAP ERP system.
    • Perform various functions and tasks within each function, including Sales Order Entry, Inbound Repair Processing, Outbound Repair Shipment Processing, Customer Repair Approvals, and Sales Shipments.
    • Handle returns and credits.
    • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and proficiency within the department.

    Requirements:

    Preferred Skills:

    • Experience with SAP ERP business application.
    • 1-3 plus years related work experience with a manufacturing company.
    • Strong computer software application skills, data analysis, and results presentation skills.
    • Demonstrated experience with customer service policy and work process development.
    • Excellent oral and written communication skills, professional phone communication skills.
    • Detail-oriented, team-oriented, and ability to multi-task.

    Travel Requirements:

    Travel Percentage: 0-10%

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Customer support representative